Voice Network Maintenance

Tonight starting at midnight, we will be performing maintenance updates to our Phone Switch as well as servicing a device for some of our T1 voice connections.

There should be no issues placing calls during this time, however it is possible that you could experience a call drop, or call quality spikes during this time.  The phone switch should yield no problems during the update process, but the T1’s may have problems completing calls.

Expected maintenance time is ~2 hours

Thank you – Brandon

 

Maintenance is now complete (2:43am) -Brandon

FlexLink Ethernet Maintenence – San Francisco

Tonight at midnight a very small subset of FlexLink Ethernet customers located in San Francisco will experience about 10 minutes of downtime due to emergency system maintenence needed to restore services to network features.

-Update – 10/15/2015
The same equipment is having extra work done tonight at midnight for a likely final round.

Fusion Outage in Pittsburg Area

We are experiencing a connectivity problem that is affecting Fusion customers in the Pittsburg area. We are dispatching technicians to troubleshoot the problem with an ETA of 10:00am

-Michael

 

Update:  The router encountered a software defect which caused the router to stop responding.  Our technicians restarted the router and service has been restored.

-Brandon

Outage

At 8:30 am we started experiencing a large DDOS attack, causing most of our systems to become unaccessable. Our Network Operations Center is currently working to resolve the issue.

Update:9:40 am

We have blocked the large DDOS attack to our Santa Rosa Data Center. All services are back up.

Update: 10:45 AM

We have experienced some further trouble from this attack and have blocked the malicious traffic at this point.

 

NOC

 

Legacy DSL Intrusive Maintenance

Beginning tonight at midnight we will be performing maintenance on equipment serving legacy DSL customers in Northern California. Users may notice their connection go up and down for 10-20 minutes at a time during this maintenance window.

– Robbie and Tomoc

Santa Rosa Flexlink Long-Range outage

Today at 8:35 there was a network configuration error that caused a brief interruption of service for some of our Flexlink Long Range customers served out of SNRSCA01. The interruption lasted for about 10 minutes.

 

–Michael

Non Intrusive Voice Maintenance

Beginning tonight at Midnight, we will be rebooting a back-up part of our phone switch.  This will have no impact on voice and should take around 10 minutes to complete.

Thanks – Brandon

 

Work has now been completed

-Brandon

System Maintenance

System Operations will be performing updates tonight starting at 11:59pm.  We do not anticipate any impact to customer services and maintenance should be completed within 1 hour.

Legacy DSL Outage – Chico area

Update(7:30AM): Customers affected by this outage should now be back online.

Update(12:10AM): Unfortunately this problem wasn’t as isolated as previously thought and another technician is being dispatched out to clear more equipment. More info once I receive it.

Update(8:30PM): Our provider is still working with their vendor to resolve this issue. It has been heavily escalated at this point and we are getting updates as quickly as we can.

Update (10:55AM): Our provider indicates that they have isolated the problem and will be dispatching a technician to perform the repair. No ETR given quite yet.

Update (7:25AM): We are still working with our transit provider for this area to locate and repair the problem.

We are currently experiencing an outage affecting legacy DSL users in the Chico area. The issue is still being investigated and we will update this message once we have an ETR.

  • Robbie