Update(4:30AM): This maintenance is now complete.
Update(8/10/2015): This maintenance will take place tonight at midnight.
Update( 11:40P): This maintenance has been delayed to a future date.
Beginning tonight at midnight I will be performing maintenance on equipment serving a small subset of customers in San Francisco. Expected downtime for this maintenance could be up to two hours.
– Robbie
Tonight starting at 11:59PM PDT we will be performing software upgrades on routers in Santa Rosa. No customer impact is expected from this.
-Tim J.
Tonight beginning at Midnight I will be preforming an upgrade to a piece of our phone service equipment in Santa Rosa. This is non-service impacting and you should experience no issues with your phone service. Expected time of completion is ~30 minutes. Thank you
-Brandon
Update: 12:17pm – Maintenance has been pushed till tomorrow night.
Update: 12:21am – Maintenance is now complete
-Brandon
This maintenance has been re-scheduled for tonight 8/4/2015 at 11:59PM PDT.
Tonight starting at 11:59PM PDT I will be performing a software upgrade of devices in Santa Rosa. This maintenance is not expected to be service impacting.
-Tim J.
Update (3:45PM): The source of the problem has been isolated and traffic re-routed around it.
We are currently investigating an issue with legacy DSL customers in the Chico/Red Bluff area.
– Robbie
Update(12:15AM): This maintenance is now complete.
Beginning tonight at midnight I will be performing maintenance on equipment that serves a small portion of legacy DSL customers in northern California. Expected downtime for this operation is around 15 minutes.
– Robbie
Sonic will be closed Monday, 7/27/2015 from 4pm to 10pm to celebrate Sonic’s 21st birthday! We will return Tuesday to our normal working hours, and we will call back anyone who left us a message during the closure. Our 24×7 network operations team will still be on call for our Enterprise, dedicated circuit and colocation customers.
Tonight, July 23 starting at 11:59pm, we will performing maintenance on equipment serving a small subset of legacy DSL customers in Northern California. Expected downtime is less than 20 minutes.
Update(12:38am): Maintenance complete, downtime for affected customers was less than 5 minutes.
-Tomoc
Tonight beginning at 11:59PM PDT we will be performing a software upgrade of various components of our voice network in Santa Rosa. No service impact is expected from this, but users may experience sign-outs/session time-outs on voice portals during the maintenance. Estimated time is around ~1 hour.
-Brandon
Update: Maintenance is now complete
-Brandon
This morning a bug was encountered during last nights maintenance that was causing Fusion Voice to not work. We have made the appropriate changes to fix the issues with certain customers and all voice should be corrected as of 10:45am. Sorry for the inconvenience.
-Brandon