Update: 2:10AM: This maintenance is now complete.
Friday, February 10th, starting at 2:00AM, a subset of residential fiber customers in Santa Rosa will experience a brief service interruption while we perform some maintenance. The expected downtime is about 15 minutes while the equipment upgrades. The maintenance window will be 2 hours. The maintenance window is 2 hours.
-Network Engineering
Update (1:10am) Maintenance is complete
Feb 8th, 2023, at 11:59 PM, we will be performing maintenance on equipment serving our SSE platform. This maintenance window is 4 hours with expected downtime of 60 minutes.
-Network Engineering
Update – (12:45am) Maintenance is complete.
Feb 6th, 2023, at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions are expected as a result of this maintenance. The window for this maintenance is 4 hours.
~Network Engineering
Update: 12:33AM: This maintenance is now complete.
Wednesday, February 1st, starting at 11:59pm, we will be performing maintenance on core equipment in the Los Angeles Sonic network. No customer impact is expected. This maintenance window is 2 hours.
-Network Engineering
Update 2/2/2023 1:08am: This maintenance is now complete
Tonight 2/1/2023 at 11:59pm we will be performing maintenance on equipment serving our Enterprise Fiber customers in the Santa Rosa area. Those affected should have been directly notified. The expected downtime is 20 minutes while equipment updates. The maintenance window is 4 hours.
–Network Engineering
Update – (12:30am) Maintenance is complete.
Update – This will be performed, tomorrow on Feb 2nd, at 11:59 PM
Feb 1st, 2023, at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions are expected as a result of this maintenance. The window for this maintenance is 4 hours.
~Network Engineering
Today, starting at 3:05PM, a configuration change caused instability for a portion of our voice network. Some subscribers will have seen issues with incoming and outgoing calls. The outage duration was approximately 30 minutes. We will be taking steps to ensure configuration mistakes of this nature will be caught during the validation process.
Update – Maintenance has been cancelled
Jan 19th, 2023, at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions are expected as a result of this maintenance. The window for this maintenance is 4 hours.
~Network Engineering
Update: 5:29AM: This maintenance is now complete.
Update 3:35AM: Almost all users are back up, but some customer routers are hanging on to an old DHCP lease. Please try restarting your router if you’re still having issue’s. We are still working on this.
Update 1:04AM: Something unexpected happened with our equipment during this night op and cause more down time than expected. The service is being slowly brought back up. I’m expecting most users to back up by 1:30AM.
Tonight, starting at 11:59 PM, we will be performing intrusive maintenance affecting a subset of fiber customers in the Oakland. The expected down time is approximately 10 minutes. The maintenance window is 2 hours.
– Network Engineering
Update 1:42AM: This maintenance is now complete.
Tonight, starting at 11:59 PM, we will be performing intrusive maintenance affecting a subset of fiber customers in the San Jose. The expected down time is approximately 10 minutes. The maintenance window is 2 hours.
– Network Engineering