Connectivity issue in Santa Rosa

 We are investigating a connectivity issue that affected services in Santa Rosa and related voice services. Services look to have been restored but we are still looking into the cause currently.
Update(6:30AM): Services have been confirmed restored after rebooting a core router in Santa Rosa. The affected device began generating suspicious log messages right at the time connectivity issues began. We will be continuing root cause investigation in order to prevent this type of failure in the future.
~Network Engineering

Northern California Core Maintenance

Update: 2:34AM: This maintenance is now complete.

Thursday, 6/1/23, starting at 12:01 AM, we will be performing maintenance on core routing equipment in our northern California network.

This work is not expected to impact any customer connectivity. The maintenance window is open until 4am.

-Network Engineering

Northern California Core Maintenance

Update: 2:22AM: This maintenance is now complete.

Wednesday, 5/31/29, starting at 12:01 AM, we will be performing maintenance on core routing equipment in our northern California network.

This work is not expected to impact any customer connectivity. The maintenance window is open until 5AM.

-Network Engineering

Northern California Core Maintenance

Update: 2:44AM: This maintenance is now complete.

Tuesday, 5/30/29, starting at 12:01 AM, we will be performing maintenance on core routing equipment in our northern California network.

This work is not expected to impact any customer connectivity. The maintenance window is open until 4am.

-Network Engineering

Santa Rosa Data Center and Colo UPS Replacement

We are scheduled and on track to replace one of the UPSes that supplies power to our Santa Rosa Data Center and Colo facility at 9:00 AM on 5/26. The UPS has reached its end of life and is being replaced with a new highly efficient modular UPS. The cut over from the old UPS to the new UPS is fully scripted and coordinated with our vendors and no interruption of power services to the facility should occur. This process will be repeated to replace the other end of life UPS with a similar replacement UPS in the coming weeks.

Update: The first UPS replacement went off smoothly without a hitch. Replacement of the second UPS will begin on June 6th and should be completed on June 7th.
Update: The second UPS replacement has been delayed and load testing and commissioning will begin on June 8th.

-Sonic System Operations and Facilities

Restarting Faxback Server

We will be restarting our Faxback Server. This will temporarily affect fax services for some Enterprise Customers. Expected downtime is 10 mins or less.

 

–Update : This has been completed. Faxback server is back up.

LA – Residential Fiber Voice Equipment Maintenance

May 17th, 2023, at 2:00 AM we will be performing maintenance on our voice equipment serving residential fiber users in the LA area. No service interruptions are expected as a result of this maintenance. The window for this maintenance is 2 hours.
– Network Engineering

Phone Switch Maintenance

Update: May 11th 3:35 AM Maintenance is complete.

May 11th, 2023, at 2:00 AM we will be performing maintenance on our phone switch. No service interruptions are expected as a result of this maintenance.  The window for this maintenance is 2 hours.

~Network Engineering

Systems Maintenance

Status: Updates completed at 11pm PST 5-10-2023

Tonight beginning at 10pm PST we will be applying updates to various systems, including our customer shell server.  Any downtime to effected services should be brief, and we expect to complete the maintenance within 1 hour.

Albany – Residential Fiber Non Intrusive Maintenance

Update (12:02) Maintenance complete

Tonight at 11:59 pm 5/4/2023 we will be turning on IPv6 to residential fiber customers in the Albany area. There is no expected downtime during this operation. The maintenance window will be 2 hours.

-Network Engineering