This maintenance is now complete.
Tomorrow night, 6/11/15, starting at 11:59PM PDT we will be performing software upgrades of equipment in Orange County CA. No customer impact is expected from these upgrades.
-Tim J.
Intrusive Network Maintenance Fiber DIA – 6/11/15
This maintenace is now complete.
Tomorrow night, 6/11/15, beginning at 11:59PM PDT we will be performing software upgrades of routers serving fiber DIA customers. This will impact customers in the Santa Rosa Airport Business park and other Fiber DIA customers. The expected outage is 15-20 minutes as the router reloads.
-Tim J.
Non-Intrusive Network Maintenance – Santa Rosa & Palo Alto
This maintenance is now complete.
Tonight beginning at 11:59PM PDT we will be performing a software upgrade of routers in our Santa Rosa datacenter as well as in Palo Alto. Traffic will be drained from these devices before the upgrade begins, so no customer impact is expected.
-Tim J.
Intrusive Maintenance – Brentwood CA
This maintenance is now complete.
Tonight starting at 11:59PM PDT we will be performing a software upgrade of OLTs and ONTs serving Brentwood CA customers. This upgrade is expected to last 30-45 minutes with small outage during.
-Tim J.
Santa Rosa & San Jose – Non-Intrusive Network Maintenance
3:00AM PDT – This maintenance is now complete.
Tonight, 6/9/2015, starting at 11:59PM PDT we will be performing software upgrades on routers in Santa Rosa, and San Jose. Traffic will be migrated from these routers prior to upgrading and no customer impact is expected.
-Tim J.
Fusion VDSL Intrusive Maintenance – North of the Bay Area
Update(12:50PM): Services to Sebastopol were restored earlier today and services in Fort Bragg have just been restored.
Update(1:30AM): This maintenance is now complete. However, a small portion of customers are currently out of service in Fort Bragg and Sebastopol due to some hardware issues uncovered during the software upgrades tonight. We will be dispatching a technician asap to replace the failed hardware.
Beginning tonight at midnight I will be performing maintenance on equipment serving Fusion VDSL customers in the following cities:
Cloverdale, Cotati, Fort Brag, Guerneville, Healdsburg, Larkspur, Mill Valley, Mendocino, Napa, Occidental, Petaluma, Rohnert Park, Sebastopol, San Rafael, Sonoma, Sausalito, Saint Helena, Tiburon, Ukiah, Vallejo, Windsor, Yountville
Expected downtime is around 15 minutes.
– Robbie
Intrusive Fusion Maintenance
Beginning at midnight tonight I will be preforming intrusive maintenance for fusion customers in the Emeryville and Piedmont areas. Â Expected downtime is ~20 minutes.
-Brandon
Maintenance is now complete
-Brandon
Emergency Fiber Maintenance – Santa Rosa Northpoint Corporate Center Business Park
Tonight beginning at 6pm and ending roughly at 9pm we will be performing emergency maintenance on a damaged fiber run.
Expected downtime for each customer is approximately 30 minutes within the 6-9 window.
If downtime persists longer than expected, contact Sonic NOC.
Intrusive Maintenance FTTN/Hosted Voice
Tonight at midnight I will be updating firmware for Grandstream ATA’s affecting FTTN and FlexLink Hosted Voice Customers. Â This will be a very small downtime. Â The device will pull its new firware on the hour and load it in +~5 minutes.
-Brandon
This is now Complete
-Brandon
Intrusive Flexlink/Fusion Maintenance
Beginning tonight at midnight I will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in San Francisco, Albany, and Oakland. Â Expected downtime is ~30 minutes.
-Brandon
Taking a little longer than expected, estimated completion is 1:00 am
-Brandon
Maintenance is now complete
-Brandon