Wednesday night, starting at 11:00PM PDT we will be performing maintenance on portions of our voice network in Santa Rosa. No customer impact is expected.
-Tim J.
Non-Intrusive Voice Network Maintenance
Tonight beginning at 11:59PM PDT we will be performing a software upgrade of various components of our voice network in Santa Rosa. No service impact is expected from this, but users may experience sign-outs/session time-outs on voice portals during the maintenance. Estimated time is around 3-6 hours.
-Tim J.
Fiber DIA Maintenance
12:02AM PDT – This maintenance is now complete.
Tonight starting at 11:59PM PDT we will be performing a slight configuration change on equipment serving Fiber DIA customers (including the Airport business park) this will be a 1-2 minute outage during the maintenance.
-Tim J.
Airport Business Park Fiber Transport Outage
We are seeing continued troubled with our transport provider to the airport business park fiber area, which just caused another brief outage. We are currently escalating the issue and will update this message when we have further information.
– Robbie
Airport Fiber Outage
5:24PM PDT – All services are restored.
Today, July 1, starting at 4:00pm, a fiber cut interrupted service to a subset of business park subscribers. We are working to restore service as quickly as possible with a rough ETR of 5:30pm.
-Tomoc
Airport Business Park Fiber Brief Outage
Update(3:35am):Our transit provider has completed maintenance
Update(10:26am): We have confirmation that tonight, in the window of 12am to 4am, our transit provider will be replacing the piece of gear that feeds the ASE connection. Their management team has guaranteed us that this will happen. We have made some changes to try to minimize any temporary outage you may experience to the best of our capabilities at this time given what visibility/control we have on the transit link.
Update(8:54am): Our Transit provider was unable complete they work they had planned for. We are escalating aggressively to get this issue resolved.
Update(1:53pm): Our transit provider is going to perform maintenance tonight between the time of 12pm and 4am. The expected actual downtime is minimal as they are replacing an optic.
Update(11:05AM): ASE customers are also experiencing issues during this time. We are still working towards resolution with our transit provider.
This morning at 9:16 am we experienced a brief momentary loss of connection serving the Airport Business Park. We are working with our link transit provider to look into the matter.
-Brandon
The connection appears to going up and down still. We are currently working with out Transit provider for a solution.
-Brandon
System Maintenance
UPDATE: Work complete.
Tonight starting at 11:59pm System Operations will be running updates that will effect the following services:
- POP3/IMAP
- Webmail
- Membertools
- SMTP
- FTP
- IPv6 tunnels
- customer websites
All of the interuptions should be momentary.
Grant and SOC
Fusion Intrusive Maintenance – San Francisco
Beginning tonight at 12pm I will be conducting intrusive maintenance for a very small portion of fusion customers in San Francisco. Estimated downtime is ~20 mins.
-Brandon
This is now complete
-Brandon
Emergency Router Maintenance – ASE/Airport Business Park Fiber
Update (12:40AM): This maintenance is now complete.
Beginning tonight at midnight I will be doing maintenance on a router that serves ASE and business park fiber customers. Expected downtime is less than 1 hour.
– Robbie
Fiber Outage – ASE/Airpot Fiber
Service has been restored
-Brandon
We have an outage affecting customers being served off of ASE and the Airport Business park. We are currently looking into the issue and will update soon.
-Brandon