Beginning at midnight tonight I will be preforming intrusive maintenance for fusion customers in the Emeryville and Piedmont areas. Â Expected downtime is ~20 minutes.
-Brandon
Maintenance is now complete
-Brandon
Emergency Fiber Maintenance – Santa Rosa Northpoint Corporate Center Business Park
Tonight beginning at 6pm and ending roughly at 9pm we will be performing emergency maintenance on a damaged fiber run.
Expected downtime for each customer is approximately 30 minutes within the 6-9 window.
If downtime persists longer than expected, contact Sonic NOC.
Intrusive Maintenance FTTN/Hosted Voice
Tonight at midnight I will be updating firmware for Grandstream ATA’s affecting FTTN and FlexLink Hosted Voice Customers. Â This will be a very small downtime. Â The device will pull its new firware on the hour and load it in +~5 minutes.
-Brandon
This is now Complete
-Brandon
Intrusive Flexlink/Fusion Maintenance
Beginning tonight at midnight I will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in San Francisco, Albany, and Oakland. Â Expected downtime is ~30 minutes.
-Brandon
Taking a little longer than expected, estimated completion is 1:00 am
-Brandon
Maintenance is now complete
-Brandon
System Maintenence Tonight.
Update: Maintenance complete
Tonight starting at 11:59pm SOC will be updating software on some of our core systems. The following services may experience brief interruptions:
- Website hosting
- IPv6 tunnels
- Incoming and outgoing mail
We will also be upgrading the SSL certificate for imap.sonic.net from SHA1 to SHA256. This is the last of our SSL certificates that we need to upgrade so we don’t expect most clients to have problems, but very old mail clients may not support the new certificate.
-Grant, Joe, and SOC
Fusion VDSL2 Intrusive Maintenance – Forestville
Update: This maintenance is complete.
Beginning tonight at midnight I will be performing intrusive maintenance on equipment serving a small portion of Fusion customers in the Forestville area. Expected downtime is around 15 minutes.
– Robbie
Credit card processor down
UPDATE:Â Our vendor got back to us and we now have the problem resolved.
Currently our credit card processor is down and we are unable to process new payments. We have already contacted our vendor but unfortunately we do not expect to have a resolution until early tomorrow morning.
-William
Intrusive Network Maintenance – Brentwood
Tonight beginning at 11:59PM PDT we will be performing a software upgrade of equipment serving the Brentwood/Pittsburgh/Antioch/Concord areas. This maintenance is expected to last 30-45 minutes and may potentially be service impacting for the duration.
-Tim J.
Network Maintenance – Legacy DSL
Update (2:22AM): This maintenance is now complete.
Beginning tonight at midnight, I will be performing maintenance on equipment that serves legacy DSL customers in northern California. Although the majority of the equipment I will be working with is redundant, a small portion of customers may experience some downtime.
– Robbie
Non-Intrusive Network Maintenance – Palo Alto – CANCELLED
This maintenance has been cancelled.
Tonight beginning at 11:59PM PDT we will be performing a software upgrade of 2 devices in Palo Alto. Traffic will be moved to other links prior to the maintenance, and no customer impact is expected.
-Tim J.