Service has been restored
-Brandon
We have an outage affecting customers being served off of ASE and the Airport Business park. We are currently looking into the issue and will update soon.
-Brandon
Fusion/FlexLink Outage – Danville
This evening, June 23 starting at 9:23pm, circuits serving a subset of Danville Fusion/FlexLink subscribers went down. We are working to restore service as quickly as possible.
Update(2:10am): One of the affected circuits has been repaired. Service has been restored for all affected users.
-Tomoc
Non-Intrusive Maintenance – Flexlink/Fusion Customers
This maintenance is now complete.
Beginning at 11:59PM PDT on Thursday 6/25/15 we will be performing some policy updates on routers serving customers in the Bay Area and Los Angeles. These changes are not expected to be traffic impacting.
-Tim J.
Fiber DIA Customers – Intrusive Network Maintenance – 6/25/15
This maintenance is now complete.
* Clarification: This maintenance will begin at 11:59PM PDT on 6/25/15.
On Thursday 6/25/15 we will be performing a software upgrade of a router serving Fiber DIA customers. This maintenance is expected to last 15-20 minutes.
-Tim J.
IMAP/POP3 outage
Due to the ongonig logging issues we have seen today, there was a brief outage of our IMAP/POP3 services. As of right now both are up and running. Total down time was 25 minutes.
SOC
Internal Log Server Issues
One of our central syslog servers had a series of raid failures that lead to filesystem corruption late last night. Normally, this would only be an issue for our backend systems but at approximately 8:30AM this morning local logging on our MX servers, which forward logs to that syslog server, blocked. This caused inbound mail handling to stop along with other services including the redis sentinel cluster that is used to store configuration information. That, in turn, caused the membertools to have issues since they depend upon some of the configuration stored in redis. The MX servers were all back up and running by 9:15AM. We’re continuing to work on restoring the failed syslog server but there is no customer impact at this time. – Sonic Ops
Fusion/FlexLink Outage
Update (4:52PM): All affected customers should be back online at this point.
Today, June 16, starting at 3:35pm, configuration changes on equipment serving Fusion/FlexLink subscribers in northern California caused connectivity issues for a subset of subscribers.
We are working to restore service to all affected subscribers as soon as possible and expect all connectivity to be restored within 15 minutes.
-Tomoc and NOC
Non-Intrusive Maintenance – LA and Sacramento
Tonight starting at 11:59pm PDT we will be performing software upgrades on routers in Sacramento and LA. This maintenance is not expected to be customer impacting.
-Tim J.
Core Router Maintenance – Palo Alto
Update (2:00AM): This maintenance is now complete.
Update: This maintenance has been delayed until THURSDAY (6/18/2015) night.
Beginning tonight at midnight we will be performing maintenance on a core router in the Palo Alto area. No downtime is expected from this operation but users may notice some routing changes.
– Robbie
Non-Intrusive Maintenance – LA Area
2:37AM PDT – This maintenance is now complete.
Tonight starting at 11:59PM PDT we will be performing software upgrades on routers in the Los Angeles area. No customer impact is expected as traffic will be migrated from these routers prior to the software upgrade.
-Tim J.