A regular automatic system update applied at 04:56AM this morning broke the Fusion Voicemail application services, including the internal RPC services used by the Membertools to check the status of a user’s Voicemail account. The simple fix was applied at 8:28AM once the issues were brought to our attention. During this period calls to Voicemail resulted in a fast-busy and mebertools logins would return a blank page. Unfortunately, our monitoring did pick up the failure but the alert wasn’t recognized as a service impacting issue. -Kelsey
Support closing at 6 P.M. Friday May 8th
The support department will be closing at 6 P.M. Tomorrow evening. We will return to work at 8 A.M. Saturday morning.
Fusion/FlexLink Intrusive Maintenance
Beginning tonight at midnight I will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in the East Bay and a small subset of customers in Santa Ana. Expected downtime is around 45 minutes.
-Brandon
Maintenance is now complete
-Brandon
Non-Intrusive Network Maintenance – San Francisco
Tonight beginning at 11:59PM PDT we will be performing a software upgrade of a router in San Francisco. No customer impact is expected from this maintenance.
-Tim J.
Intrusive Flexlink/Fusion Maintenance – Anaheim
Tonight 5/4/15 beginning at 11:59PM PDT we will be performing intrusive maintenance on a router serving customers in Anaheim. This is expected to last 30-45 minutes.
-Tim J.
Berkeley Fusion Outage
A portion of Fusion customers in the Berkeley area may have experienced trouble accessing the Internet this afternoon over the last 30 minutes or so. All connectivity is restored at this point.
– Robbie
Non-Intrusive Network Maintenance – San Francisco POP
Tonight starting at 11:59PM PDT we will be performing a software upgrade of a router in San Francisco. No customer impact is expected from this.
-Tim J.
Fusion/FlexLink Intrusive Maintenance
Beginning tonight at midnight I will be performing intrusive maintenance on equipment serving a small subset of Fusion and FlexLink customers in Anaheim. Expected downtime is around ~45 minutes.
-Brandon
Maintenance is not complete, thank you
-Brandon
Fusion/FlexLink Intrusive Maintenance
Update (8:30am): Fusion customers experiencing connectivity issues this morning from the maintenance last night have been fixed.
Update (3:15AM): This maintenance is now complete.
Beginning tomorrow night at midnight, I will be performing intrusive maintenance on equipment serving Fusion/FlexLink customers in the Berkeley area. Downtime could be as long as an hour for this operation.
– Robbie
Fusion/FlexLink Intrusive Maintenance
Beginning tonight at midnight I will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in some parts of the LA area. Expected downtime is around 45 minutes.
-Brandon
Sorry for the delay, the work is now complete
Thank you
Brandon