Update (1:00AM): This maintenance is now complete.
Beginning tonight at midnight I will be performing maintenance on equipment serving Fusion and FlexLink customers in the San Francisco area. Expected downtime is less than 20 minutes.
Update (1:00AM): This maintenance is now complete.
Beginning tonight at midnight I will be performing maintenance on equipment serving Fusion and FlexLink customers in the San Francisco area. Expected downtime is less than 20 minutes.
Update (12:45AM): This maintenance is now complete.
Beginning tonight at midnight I will be performing maintenance on equipment serving Fusion and FlexLink customers in the peninsula and San Jose areas. Expected downtime is less than 20 minutes.
– Robbie
Tonight at midnight a small subset of FlexLink Ethernet customers served out of Oakland will experience downtime of approximately 15 minutes or less.
-Michael Tardif
-Sonic NOC
Update (12:40AM): This maintenance is now complete.
Beginning tonight at midnight I will be performing maintenance on equipment serving Fusion and FlexLink customers in the Santa Rosa area. Expected downtime is less than 20 minutes.
– Robbie
Update: This maintenance should fix the intermittent voice and data outages currently impacting a subset of Santa Rosa Fusion customers.
– Matt
Update(1:15AM): This maintenance is now complete.
Beginning tonight at midnight I will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in several north bay cities. Expected downtime is less than 25 minutes. A list of the cities involved in the operation follows:
Cloverdale, Cotati, Fort Bragg, Guerneville, Healdsburg, Larkspur, Mill Valley, Mendocino,
Napa, Occidental, Petaluma, Rohnert Park, Sebastopol, San Rafael, Sonoma, Sausalito, Sa
int Helena, Tiburon, Ukiah, Vallejo, Windsor, Yountville.
– Robbie
4/2/15 12:54AM PDT – This maintenance is now complete.
On Wednesday night, 4/1/2015, beginning at 11:59PM PDT we will be performing a software upgrade of a router serving Fiber DIA customers in the San Francisco LATA. The expected outage for this should be less than 30 minutes.
-Tim J.
Update (3:30AM): This maintenance is now complete.
Beginning tonight at midnight I will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in the Albany area. Downtime for this maintenance could be up to an hour.
– Robbie
Update (12:35AM): This maintenance is now complete.
Beginning tonight at midnight, I will be performing intrusive maintenance on equipment that serves Fusion and FlexLink customers in the Forestville area. Expected downtime is around 20 minutes or less.
– Robbie
Last night’s Graymail notices were sent to all customers, including those that had disable the notices. Sorry for the extra mail and any confusion this may have caused.
We have an open ticket to resolve a busy signal when dialing our (707)547-3400 support number. We currently have limited capacity for inbound calls to 1-888-766-4233. If you hear an all circuits busy message please try again.
Update: This issue appears to be resolved at this time. We apologize for any inconvenience.
Jasper Carter
Sonic Support Manager