We are experiencing issues with a legacy DSL aggregation circuit causing extreme slowdowns for subscribers in the Chico area. We are working with our providers to resolve this issue as soon as possible.
Update (9:44pm) : We are continuing to work with our providers to isolate this issue. Updates will be posted as soon as more information is available.
Update (3:34am): Technicians have been dispatched to isolate the troubled span, still no ETR.
-Tomoc
This evening, between 3:00am and 4:00am, we will be performing intrusive maintenance on equipment serving Flexlink customers in San Francisco. Expected downtime is less than 15 minutes.
-Clay and Andrew
This evening, beginning at 2:00AM, we will be performing intrusive maintenance on equipment serving FlexLink customers in Santa Rosa. Expected downtime is less than 15 minutes.
-Matt
Update(12:50AM): This maintenance is now complete.
This evening, beginning at 11:59PM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in the greater Los Angeles area. Expected downtime is less than 15 minutes. A small portion of customers may need to reboot their DSL modems after these code upgrades take place.
– Robbie
Starting September 16th, mail.sonic.net will require all users authenticate using their username and password to send mail even when directly connected to our network.  This is the default configuration for most mail clients and will only affect a small group of users.  This change makes it easier for us to track and prevent spam from being sent using our mail infrastructure.  -Kelsey and Grant
Update (12:58PM): A temporary workaround for customers served out of the San Jose CO affected has been implemented. Service should be restored for these customers at htis time.
Update (8:30AM): Att has a construction crew and splicers on site. Still no ETR given.
Update(9:30PM): Att has confirmed a fiber cut and are working towards a resolution. No ETR has been given yet.
Update (8:15PM): This appears to be a fairly substantial fiber cut in the San Jose area. I don’t have definitive confirmation from At&t at this point but all signs are pointing towards this. No ETR yet.
A portion of our customers are currently offline in the San Jose area. We are investigating the issue and will update this post once we know more.
– Robbie
Update:(7:25AM): Fiber splicers worked thru the night to complete repair of the damaged cable. All inbound calling issues caused by this outage should be resolved. Please contact support if you continue to experience any problems.
Update: (9:15PM): Fiber splicers are on site excavating the damaged cable. We do not yet have an ETR as the extent of damage is yet to be fully determined.
Update: (6:24PM): This outage was caused by a fiber cut in one of our upstream voice providers’ network. This outage is affecting some dial-up, Fusion, and FlexLink calls. We will continue to provide updates as they become available.
Update: (6:15PM): We also believe that some dial-up users may be having issues with that service as well. We are still investigating the voice problems.
We are receiving reports of some Fusion users having trouble with calls inbound to their lines. We are investigating these reports with our upstream provider and will update this message when we have more information.
– NOC
Update: All work is complete.
Tonight, August 27th, starting at 11:59pm, we will be performing updates on equipment serving a subset of Legacy DSL subscribers in the Los Angeles area. Expected downtime is 15 minutes.
– Joe @ System Operations
Update (12:45AM): This maintenance is now complete.
This evening, beginning at 11:59PM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in Walnut Creek, Union City, San Ramon, San Leandro, Pleasanton, Martinez, Livermore, Lafayette, Hayward, Hercules, Fremont, Davis, Danville, Concord, Cordelia, Benicia, Bishop Ranch, and Sherman Oaks. Expected downtime is less than 15 minutes. A small portion of customers may need to reboot their DSL modems after these code upgrades take place.
– Robbie
UPDATE: All work is complete.
Tonight at 11:59 pm, we will be updating several customer facing systems. The services effected will include:
Any interruptions should be brief.
-Grant and SOC