We are currently tracking an issue affecting a small subset of Legacy DSL subscribers in LATA 1. There appears to be an issue with the aggregation equipment on our end and we are taking corrective actions as quickly as possible.
-Robbie and Tim
Brief LA Area Outage
From 10:09AM PST until 10:22AM PST we experienced blackholing on traffic between our Los Angeles area and San Francisco area networks. This may have caused brief email delays and voice call failures. The issue has been resolved and we are working to determine the cause of the outage and take steps to prevent future outages.
-Tim J
DNS Performance Issues
Users may have noticed delays or even failures to resolve hosts on our name servers off an on today until the issue was tracked down and resolved this afternoon.  This is related to the ongoing DNS amplification attacks, in this case, being sourced from unsecured or exploited customer equipment on our own network.
Sonic Telecom Backbone Maintenance
Tonight, beginning at midnight, we will be performing maintenance on equipment that serves Fusion and FlexLink products in and around the San Jose and Los Altos areas. While you may notice some brief routing changes, we do not expect any downtime from this operation.
Update: Maintenance complete with no customer downtime
– Robbie and Tomoc
Legacy DSL Outage
Today, at 9:58AM, an aggregation circuit serving legacy DSL for the Chico area went down. We are working with AT&T to get this as soon as possible, and will post an update as soon as we have one available.
Update: This outage was caused by a partial fiber cut to a backhaul circuit from one of our transit carriers. Technicians have been dispatched for repairs, but we have not received an ETR as of yet.
Update: Service appears to be restored. We are working with our provider to determine the details of this outage, and how we can prevent re-occurrence in the future.
-Tomoc
Sonic Telecom Inbound Calling Issue
We are presently experiencing an inbound calling issue impacting customers on the Sonic telecom network. We are working to identify the cause of problem and repair said issue. Further update will be provided upon resolution.
-Sonic NOC
Update: As of 12:30 pm today the issue with inbound calls to Sonic telecom network should be resolved.
-Sonic NOC
Fiber DIA Intrusive Network Maintenance
2/11/14 – 12:13AM PST – This maintenance is now complete.
Tonight at 11:59PM PST, we will be performing intrusive maintenance on equipment serving Fiber DIA customers in Northern California. The expected outage time for this should be less than 15 minutes.
-Tim J.
Northern California Network Maintenance
Tonight, beginning at 11:59 PM, we will be performing major maintenance on networking equipment that serves Fusion and FlexLink customers in the Healdsburg, Ukiah, Mendocino, and Fort Bragg areas. While users may experience brief moments on network instability, we do not anticipate any downtime as a result of this operation.
– Robbie and Tomoc
7075473400 Unreachable
At 2:30pm today our primary technical support number in Santa Rosa, 1-707-547-3400, started returning busy signals. We are working with our vendors to get this resolved as soon as possible.  We have a tentative ETR of 4:00pm. Our toll-free contact number of 1-888-766-4233 continues to work normally.
Update (6:15PM): Initial troubleshooting on the 707-547-3400 circuit has led to investigation being forwarded to the LEC. We expect resolution sometime tonight, but have no ETR. Again, our Technical Support staff can still be reached via our toll-free 1-888-766-4233 alternate number. Thank you for your patience.
Update (11:25AM): Further troubleshooting continued late last night and through the morning. Our latest ETR is noon.
Update (11:57AM): Service to our primary technical support number was restored at approximately 11:40AM today.
Update 1/27/14 (12:45PM): At approximately 12:30PM our primary technical support number went offline. We are coordinating with our vendors to get this resolved as soon as possible. Again, our 1-888-766-4233 toll-free number is still available.
Update 1/27/14 (3:10PM): 707-547-3400 is responsive as of 2:50 today. Our vendor has replaced an outside cable span. We do not anticipate any further issues.
FlexLink Long Range Router Maintenance
Update (12:41AM): This maintenance is now complete.
Tonight, starting at 11:59 PM, Â I will be performing further maintenance on a router that services FlexLink Long Range customers in the eastern Santa Rosa area. Downtime is expected to be less than 45 minutes.
– Robbie