Mail storage upgrades

UPDATE: Upgrades are complete.

Tonight, 12/9/13 at 11:59 PM we will be performing storage upgrades across all mail spools. We do not anticipate any interruption in mail services during this upgrade.

-William

IPv6 Intrusive Network Maintenance

Tonight, December 9th, starting at 11:59pm, we will be performing maintenance on networking equipment serving subscribers who have opted in to our IPv6 tunnel service. Expected downtime is less than 15 minutes.

Update: Maintenance is now complete, actual down time was less than 10 minutes.

-Tomoc

Fusion/FlexLink Intrusive Maintenance (Santa Rosa)

Update: 12/4/2013 – 2:15A PST – This maintenance is complete. Downtime for some customers may have been closer to 45 minutes, but all maintenance is complete.

This evening, beginning at 11:59PM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in Santa Rosa out of the SNRSCA11 central office. Expected downtime is 15-30 minutes for these customers.

-Tim J.

Email Delays

Operations has observed that emails from sonic.net customers to sbcglobal.net addresses are currently being refused. We are working with sbcglobal.net and Yahoo to resume delivery of mail.

Update:

Mail resumed delivery to sbcglobal yesterday (Dec 2) around 10:30pm.

— Joe and the SOC

Intrusive IPv6 Tunnel Maintenance

Tonight, November 25, starting at 11:59pm, we will be performing maintenance on equipment terminating customer IPv6 tunnels. Please note this maintenance will only affect connectivity for customers who have explicitly opted in to our IPv6 tunnel services. Expected downtime for v6 tunnels is 10 minutes.

Update: Maintenance complete. Due to an issue with one of our upstream providers, v6 downtime lasted approximately 50 minutes. All service was restored by 1:05AM.

-Tomoc

Non-intrusive Voice Network Maintenance

11/26 – 12:12A – This maintenance is now complete.

Tonight starting at 11:59PM PST we will be performing a software upgrade on portions of our voice network in Santa Rosa. There is no expected impact to customers, and the maintenance should last no longer than 20 minutes.

-Tim J.

Non-intrusive Voice Network Maintenance

Update – 11:58PM PST – This maintenance is now complete.

Tonight starting at 11:35PM PST, we will be performing a software upgrade of core voice equipment in Santa Rosa. There is no service impact expected during this upgrade, and this is expected to last 15-20 minutes.

Non-Intrusive Network Maintenance

Tonight, Wednesday, November 20th, starting at 11:59pm, we will be performing non-intrusive network maintenance in our Northern California core network.

Update: Due to a configuration error, customers may have experienced issues reaching destinations outside of the Sonic.net network. All reachability issues were resolved within 10 minutes.

-Tomoc

Database Server Maintenace

Tonight, November 15th, at 11pm, Operations will be taking one of our internal database servers offline to clear a hardware error. Work is expected to take no more than 30 minutes.

Update: All work is complete.

— Joe and the SOC