Sonic.net will be closed Thursday, 12/19/2013 from 5pm to 11pm for our annual staff holiday party. We will return Friday to our normal working hours, and we will call back anyone who left us a message during the closure. Our 24×7 network operations team will still be on call for our Enterprise dedicated circuit and colocation customers.
Power Work
Update (1:10AM) – This maintenance is now complete.
Tonight, beginning at 11:59 PM, we will be performing major work on equipment that provides power to parts of our phone switch. We do not expect any customer downtime as a result of this operation.
– Robbie
SSL upgrades.
UPDATE: This work is complete.
Hello,
Tonight at 11:59 pm, we will be preforming upgrades to our SSL configurations for several of our customer facing tools. Any active sessions when this upgrade takes place may be lost. The upgrade itself only takes a few seconds. Affected pages include Member Tools, Webmail, and the Product Signup page.
Grant K.
System Operations
Non-intrusive Voice Network Maintenance
Tonight begining at 11:59PM PST we will begin performing a software upgrade of our voice network in Santa Rosa. The upgrade should take no longer than 30 minutes, during which no customer impact is expected.
-Tim J
Fusion/FlexLink Intrusive Maintenance
This evening, beginning at 12:00AM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink Ethernet customers served out of the Santa Rosa (SNRSCA01) central office. Expected downtime is less than 15 minutes.
-Tim
Mail storage upgrades
UPDATE: Upgrades are complete.
Tonight, 12/9/13 at 11:59 PM we will be performing storage upgrades across all mail spools. We do not anticipate any interruption in mail services during this upgrade.
-William
IPv6 Intrusive Network Maintenance
Tonight, December 9th, starting at 11:59pm, we will be performing maintenance on networking equipment serving subscribers who have opted in to our IPv6 tunnel service. Expected downtime is less than 15 minutes.
Update: Maintenance is now complete, actual down time was less than 10 minutes.
-Tomoc
Fusion/FlexLink Intrusive Maintenance (Santa Rosa)
Update: 12/4/2013 – 2:15A PST – This maintenance is complete. Downtime for some customers may have been closer to 45 minutes, but all maintenance is complete.
This evening, beginning at 11:59PM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in Santa Rosa out of the SNRSCA11 central office. Expected downtime is 15-30 minutes for these customers.
-Tim J.
Fusion/FlexLink Intrusive Maintenance
This evening, beginning at 12:00AM, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in Forestville. Expected downtime is less than 15 minutes.
-Tim
Email Delays
Operations has observed that emails from sonic.net customers to sbcglobal.net addresses are currently being refused. We are working with sbcglobal.net and Yahoo to resume delivery of mail.
Update:
Mail resumed delivery to sbcglobal yesterday (Dec 2) around 10:30pm.
— Joe and the SOC