A failing ATM port was identified in our network earlier this morning. This port caused a couple of brief outages for a small subset of customers in the bay area. All affected circuits have now been moved off the failing port.
– Robbie
Emergency Router Maintenance
Tonight, November 24th at 11:59 PM, we will be performing emergency maintenance on routers that service Fusion and FlexLink customers in a subset of  both San Jose and Los Altos areas. Downtime is expected to be less than 15 minutes.
– Robbie and Tomoc
Update: The maintenance was completed successfully. Affected customers were down for less than 10 minutes.
Power Maintenance
Tonight, beginning at 11:59PM, we will be performing maintenance on equipment that provides power to a portion of our Fusion/FlexLink networking gear in Santa Rosa. We do not expect any customer impact from this operation.
– Robbie and Nathan
Update: The maintenance was completed successfully without customer impact.
custsql upgrade tonight
Tonight Nov 15, starting at 11:59 we will be performing maintenance on our customer sql server running MySQL 5.0. We will be upgrading it to MySQL 5.5. We believe the upgrade to go smoothly with minimal downtime. If you notice anything strange after the upgrade, please visit forums.sonic.net and post your issues.
Thanks, William and the SOC
UPDATE: After a delayed start the upgraded was a success. If you have any issue please post in the forums. -William
Brief Routing Instability
This afternoon, starting at 2:08pm, a misconfiguration caused brief routing instability in our telecom network. This instability lasted no more than 5 minutes, and traffic is now flowing normally.
-Tomoc and Nathan
Legacy DSL DHCP outage – L.A. Area
We have identified and repaired an issue that caused DHCP failures for a subset of DSL customers in the L.A. area. If you have any further trouble with your DSL connection please contact our support department as usual.
– Robbie and Tomoc
Network Maintenance
Tonight, November 6, starting at 11:30pm, we will be performing maintenance on networking equipment in Santa Rosa. We do not anticipate any customer impact from this work.
-Tomoc and Nathan
Core Router Maintenance
Tonight, October 30, starting at 11:59pm, we will be performing maintenance on some of our core networking equipment. We do not anticipate any customer downtime during this window.
-Tomoc and Robbie
Update: Maintenance completed as planned, no service interruption.
NOC Hotline Down
Due to Hurricane Sandy on the East Coast, calls may not ring though to the Network Operations Hotline. This does not affect calls to Customer Support.
Update: We believe that the Network Operations Hotline toll-free service will suffer an extended outage due to Hurricane Sandy. We’ve activated 707-206-4202 as a replacement until the original number is back in service.
Legacy DSL Maintenance
This evening, beginning at 11:59PM, we will be performing maintenance on equipment serving a subset of legacy DSL customers in the Bay Area. Expected downtime is less than 10 minutes for affected customers.
-Tim, Robbie, and Tomoc
Update: All work has been completed as planned.