We have received confirmation from our vendor regarding a DSL outage that is affecting parts of LATA1.   We are actively working with our vendor to resolve this outage as soon as possible.  At this time we have no estimated time of repair.

Customers on our Fusion platform are unaffected by this outage.

Update: Our vendor reports that the outage was a result of a failing ATM switch within their network.  They have addressed the problem and service should now be restored to all affected users.

If you are still experiencing problems with your DSL service, rebooting your modem may help.  If not, please contact our support group for assistance.

-Chris

This Tuesday, September 27 at 12:01 AM, we will be performing a maintenance reload on our ATM customer aggregation routers. This will result in 5-10 minutes of downtime for Business-T and FRATM customers.

-Jared

We are currently performing emergency maintenance on equipment serving Legacy DSL customers in the San Diego area. We expect 5 to 10 minutes of downtime while the work is performed.

-Tim and Jared

Update: The intrusive maintenance has been completed, and all affected customers should be back online. The trouble found was a failing ATM port in our ATM core that was causing degraded performance for all customers in the San Diego area.

Due to a recent database upgrade the nightly graymail reports were not being delivered to users. We have corrected the issue and are now processing and delivering reports to users. We apologize for any inconvenience this may have caused. -William

Tonight, September 7 at 12:01 AM we will be performing several non-intrusive network maintenance tasks on our Telecom backbone. The work should be completed by 1AM, and no impact is expected to customer traffic.

-Jared and Nathan

The primary server in the NNRP cluster, news.sonic.net, lost power briefly and was rebooted.  It’s currently checking its filesystems and should be back in service shortly but news.sonic.net is unavailable in the meantime.

This afternoon, at approximately 11:59AM, a network misconfiguration caused a brief outage affecting all FlexLink and Fusion customers in the Pacific Heights area of San Francisco. The cause was isolated and fixed, and service was restored by approximately 12:10PM. We are investigating the cause of the misconfiguration further so that we can prevent it from occurring again in the future.

-Tim and Jared