ATM Customer Aggregation Router Reload

This Tuesday, March 29 at 12:01 AM, we will be performing a maintenance reload on our ATM customer aggregation routers. This will result in 5-10 minutes of downtime for Business-T and FRATM customers.

-Jared

CLEC Intrusive Maintenance

This evening, beginning at 12:01AM, we will be performing maintenance on equipment serving FlexLink and Fusion customers in Sebastopol, Rohnert Park, Healdsburg, Forestville, and Santa Rosa . Affected customers may experience up to 30 minutes of downtime while the work is performed.

-Tim

Legacy DSL Outage

Tonight at approximately 1:45 AM one of the interfaces on one of our core ATM switches went link down, disrupting service to some legacy DSL subscribers in the Bay Area. We worked with site technicians to diagnose and repair the problem, which was an apparently faulty cable. At this time all affected customers should be back online, and we continue to monitor the situation.

-Jared and Nathan

FlexLink Long Range Intrusive Maintenance

This evening, beginning at 12:01AM, we will be performing intrusive maintenance on equipment serving a portion of our FlexLink Long Range customers in the Santa Rosa area. Affected customers can expect up 5-10 minutes of downtime while the work is performed.

-Matt and Robbie

Maintenance has been successfully completed and all affected customers should be back up.

Alleged Fusion Inbound Calling Issues

We are getting reports from multiple users stating inbound callers on the Fusion voice platform are receiving an “All circuits busy” error. We are investigating the situation at present and will post an update shortly when we have more information.

-Matt, Robbie and Nathan

Update: We believe this was a transient issue and it is now resolved. We are working with our vendors to ensure this problem will not reoccur.

CLEC Intrusive Maintenance

This evening, beginning at 12:01AM, we will be performing maintenance on equipment serving FlexLink and Fusion customers in San Francisco. Affected customers may experience up to 30 minutes of downtime while the work is performed.

-Tim, Jared, and Nathan

FlexLink Long Range Intrusive Maintenance

This evening, beginning at 12:01AM, we will be performing intrusive maintenance on equipment serving a portion of our FlexLink Long Range customers in the Santa Rosa area. Affected customers can expect up to 30 minutes of downtime while the work is performed.

-Tim

CLEC Intrusive Maintenance

This evening, beginning at 12:01AM, we will be performing maintenance on equipment serving Fusion and FlexLink customers in Santa Rosa and Petaluma. Affected customers may experience up to 30 minutes of downtime while the work is performed.

-Nathan, Jared, and Tim

Update: The maintenance in both locations has been completed. All affected customers are back online at this time.

FlexLink Long Range Emergency Maintenance

Within the next 30 minutes, we will be performing emergency maintenance on equipment serving a subset of FlexLink Long Range customers in the Santa Rosa area. We expect minimal, if any, impact but there is a chance of up to 5 minutes of downtime for affected customers.

-Tim, Matt, and Robbie