FlexLink Long Range Intrusive Maintenance

This evening, beginning at 12:01AM, we will be performing intrusive maintenance on equipment serving a portion of our FlexLink Long Range customers in the Santa Rosa area. Affected customers can expect up 5-10 minutes of downtime while the work is performed.

-Matt and Robbie

Maintenance has been successfully completed and all affected customers should be back up.

Alleged Fusion Inbound Calling Issues

We are getting reports from multiple users stating inbound callers on the Fusion voice platform are receiving an “All circuits busy” error. We are investigating the situation at present and will post an update shortly when we have more information.

-Matt, Robbie and Nathan

Update: We believe this was a transient issue and it is now resolved. We are working with our vendors to ensure this problem will not reoccur.

CLEC Intrusive Maintenance

This evening, beginning at 12:01AM, we will be performing maintenance on equipment serving FlexLink and Fusion customers in San Francisco. Affected customers may experience up to 30 minutes of downtime while the work is performed.

-Tim, Jared, and Nathan

FlexLink Long Range Intrusive Maintenance

This evening, beginning at 12:01AM, we will be performing intrusive maintenance on equipment serving a portion of our FlexLink Long Range customers in the Santa Rosa area. Affected customers can expect up to 30 minutes of downtime while the work is performed.

-Tim

CLEC Intrusive Maintenance

This evening, beginning at 12:01AM, we will be performing maintenance on equipment serving Fusion and FlexLink customers in Santa Rosa and Petaluma. Affected customers may experience up to 30 minutes of downtime while the work is performed.

-Nathan, Jared, and Tim

Update: The maintenance in both locations has been completed. All affected customers are back online at this time.

FlexLink Long Range Emergency Maintenance

Within the next 30 minutes, we will be performing emergency maintenance on equipment serving a subset of FlexLink Long Range customers in the Santa Rosa area. We expect minimal, if any, impact but there is a chance of up to 5 minutes of downtime for affected customers.

-Tim, Matt, and Robbie

Intrusive CLEC Maintenance

This evening, beginning at 12:01AM, we will be performing maintenance on equipment serving Fusion and FlexLink customers in one portion of San Francisco. Affected customers should only experience 5 minutes of downtime.

-Jared

Emergency CRAC Maintenance

The primary compressor on the B-side of our Core4 CRAC (Computer Room Air Conditioning) system that cools our Santa Rosa datacenter is being taken out of service and electrically swapped with it’s backup compressor.  The primary compressor experienced loss of oil pressure and while it is apparently still functional it has clearly suffered significant internal damage.  Once the primary compressor has been replaced, the backup compressor will be returned to its normal standby operation.

The Core4 CRAC system is 2N redundant so we can loose the entire A or B side of the system and still satisfy the cooling requirements of our datacenter.  Additionally, each primary compressor  on each side  is paired with a backup compressor so should this damaged compressor have actually ceased to function, the backup compressor would have taken over automatically to meet the cooling demand.

The swap was completed in the time it took to draft this notice.  Both sides of the CRAC are currently fully operational.

ATM Customer Aggregation Router Reload

This Thursday, February 24 at 12:01 AM, we will be performing a maintenance reload on our ATM customer aggregation routers. This will result in 5-10 minutes of downtime for Business-T and FRATM customers.

-Jared