Southern California Core Maintenance

Beginning at 11:59PM on Wednesday, August 24th, we will be carrying-out network upgrades on a portion of our core network in Southern California. Sonic enterprise SSE customers in the region will experience a 1 or 2 hour downtime as we move equipment that is essential to that particular service. All other services may notice some routing changes but should not experience any downtime.

 

Update(9:15PM): A latent misconfiguration causing traffic loss for many subscribers in the Southern California area was exposed around 8PM when draining transit traffic in preparation for this operation. Due to the nature of the traffic loss our network monitoring did not catch the issue immediately. We were able to restore all traffic by 9:05PM and apologize for the inconvenience. We will be taking steps to protect against this type of failure in the future.

SPF record added to domains with Sonic DNS & Email hosting

Today on August 22, 2022, we added a default SPF (Sender Policy Framework) record to every customer domain name that has Sonic DNS hosting and email hosted with Sonic.

On August 15th, we emailed everyone who would be impacted by this change. The email subject was “Important information about your Sonic domain email hosting” and included a list of domain names that would be updated.

If you did not receive the email or do not have domain email and DNS hosting with Sonic, this notification does not apply to you.

If you received the above notification email and did not opt out or add an SPF record before today, the following SPF record was added to your domain:

"v=spf1 include:mail.sonic.net ~all"

For more information, please see our help document SPF and Sonic. To learn more about SPF, see Sender Policy Framework on Wikipedia.

We made this change to fight spam & phishing and to help ensure reliable email delivery for our domain email customers. SPF tells other email providers that Sonic is authorized to send email on behalf of these hosted domain names.

Outage affecting a subset of customer in SF

Update: This outage has been marked clear. If you are still having issues please give our Tech Support Team a call at 1-855-394-0100 8am-10pm 7 days a week.

 

Hello Everyone!

 

We are currently aware of an outage in SF that is affecting a subset of customers. If you have not already please power cycle the ONT and router and see if this resolve the issue. We are working towards resolving this issue as quickly as possible.

 

-Sonic Support

Sebastopol – Fiber Intrusive Maintenance

Update(1:23am) Maintenance is now complete.  IPv6 has been turned on for this location and people are binding properly.  Please reach out to support should you encounter anything out of the ordinary.

–Network Engineering

 

We are pleased to announce that on Thursday evening we will be enabling native IPv6 support in Sebastopol for our fiber customers. This will be deployed in a dual-stack configuration that supports both SLAAC and IA-PD protocols. The process will start on 8/18/22, at 11:59PM. Fiber customers in the Sebastopol area will experience a brief service interruption while we perform configuration changes necessary to bring up IPv6. The expected downtime is about 20 minutes. The maintenance window will be 4 hours.

IPv6 is an important deployment as it provides significantly expanded address space. As the number of devices that need access to the Internet continues to grow, so does the need for additional addressing. For more information about IPv6, check out this link:

https://help.sonic.com/hc/en-us/articles/8242850487575-IPv6

Over the coming weeks and months, we will be deploying IPv6 to all our fiber customers. Our SmartRG and eero rental devices are fully compatible and will work in their standard configuration.

We conducted thorough internal testing but are unable to test for every scenario. We don’t expect any issues, however, if you encounter anything out of the ordinary, don’t hesitate to reach out to our support team.

– Network Engineering

Voicemail Outage (Resolved)

Customers on our Fusion DSL platform were unable to leave voicemail messages or listen to them between approximately 10:00AM and 1:30PM PST today. This was due to a configuration error which was applied after routine maintenance. We have fixed the underlying configuration and will be adding monitoring to ensure that we catch this failure state in the future, should it re-occur.

— Joe M
Sonic System Operations

San Francisco – Fiber Intrusive Maintenance

Update 3:25AM: This maintenance is now complete.

Friday (8/18/22), starting at 2:00AM, a subset of customers in the San Francisco area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.

Berkeley – Fiber Intrusive Maintenance

Update 8/12/22 3:00AM: Tonight’s maintenance is successfully completed.

Friday (8/12/22), starting at 2:00AM, a subset of customers in the Berkeley area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.

– Network Engineering

San Francisco – Fiber Intrusive Maintenance

Update 8/5/22 2:50AM: Tonight’s maintenance is successfully completed.

Friday morning (8/5/22), starting at 2:00AM, a subset of fiber customers in the San Francisco area will experience a brief service interruption while we perform maintenance on hardware serving their connections. The expected down time is about 45 minutes. The maintenance window will be 4 hours.

– Network Engineering

Northern California Core Maintenance

Tomorrow night, 8/3/22, starting at 11:59 PM, we will be performing maintenance on core routing equipment in our northern California network.

This work is not expected to impact any customer connectivity. The maintenance window is open until 4am.

-Network Engineering

Sebastopol – Fiber Intrusive Maintenance

Update 8/03/22 1:55AM: This maintenance is now complete.

Tuesday night (8/02/22), starting at 11:59PM, fiber customers in the Sebastopol area will experience a brief service interruption while we perform maintenance on hardware serving their connections. The expected down time is about 45 minutes. The maintenance window will be 4 hours.

– Network Engineering