This Wednesday, July 29 at 12:01 AM we will be performing maintenance reloads of two Redbacks that terminate traditional DSL service. This will affect all Stockton DSL subscribers, and some of our Sacramento DSL subscribers. Expected downtime is 5 minutes.
-Jared
Update: The two Redbacks have been reloaded without incident and are up and running normally.
Update : The problem has been resolved, however new posts may be delayed for several hours as the system catches back up; we are actively working on a new monitor to detect this problem in the future. –Augie
We are currently receiving reports of customers unable to post to news.sonic.net; we are investigating and will update when the problem is resolved. –Augie
Friday, July 17th, between 12:01 and 12:45, we will be replacing DSL cards in Rohnert Park and Santa Rosa. These cards serve Flexlink and Fusion DSL in those areas. There will be a short amount of downtime associated with each card replacement. Expected downtime per card is about one minute.
-Clay
We’ve just completed replacing all of the older dual dual-core xeon servers that make up our load balanced webcluster with new dual quad-core xeon servers with 16GB of ram each. The new servers are substantially faster than the old servers so some users may notice that their websites load faster and that their hosted applications are more responsive.
Tonight, at Midnight, we will be performing an emergency router reload in Petaluma. This router serves Flexlink Long Range in the Petaluma area. Downtime is expected to be 5 to 10 minutes while the router is reloading.
-Clay and Tomoc
Tuesday, July 7th, at 11:00pm, we will be performing some intrusive maintenance on equipment serving Flexlink in Petaluma. This will be a service affecting maintenance window and we expect customer downtime to be less than 15 minutes.
-Clay and Tomoc
Tonight starting at 10:00PM, customer and internal SQL servers will undergo a maintenance period that may cause a very brief service interruption. This period is estimated to only last 2-5 minutes at most. -Don
Update: All systems are again running normally. There was an additional interruption around 11:00PM which was caused by a problem on one of our internal SQL servers. Webmail connectivity may have been intermittent during this time.
A transient issue on one of our customer MySQL servers that went unnoticed by our monitoring systems caused processes to lock and stack on our web cluster. Sites hosted on our web cluster, including www.sonic.net, may have been slow or timed out while loading until the issue was properly identified and resolved. We’ve already corrected the error in monitoring the MySQL server and will take steps to ensure that it doesn’t happen again. -Kelsey and William
Tuesday, June 30th at 12:01 am, we will be performing intrusive maintenance on equipment serving Fusion and FlexLink customers in the downtown Santa Rosa area. This will be a service affecting maintenance window and we expect customer downtime to be less than 15 minutes.
-Clay and Tim
Update: All work has been completed as planned. Downtime was less than 15 minutes.
This Thursday, at 12:01 am, we will be performing some intrusive maintenance on one of our DSLAM’s in San Francisco. This DSLAM serves Fusion & Flexlink ADSL2+ in the Lower Pacific Heights/ Western Addition area. This work will cause an interruption of service for about 20 minutes while we replace a suspected bad cable.
-Clay