Starting at approximately 9:50 this evening, some areas of Santa Rosa began experiencing intermittent DSL connectivity.   We are working with ATT to resolve the issue.    As a result of this outage, the telephone wait for Technical Support is unusually high.  We expect resolution shortly, but do not have an ETR .

-Kim,  Support

Update: AT&T has diagnosed the problem as a failing card at an ATM switch in Northern California.  This outage persists. We currently have no estimated time of repair. AT&T has reset the card which seems to have temporarily restored service to some customers while they work toward a permanent solution.

Update:  Service should now be fully restored to all customers affected by this outage.  If you are still having connectivity issues please contact Sonic.net technical support.

Tonight, this Tuesday, Sep 15 at 12:01 AM, we will be performing a software upgrade of the linecards that provide ADSL2+ service out of our Downtown Santa Rosa CO. This will cause a brief disruption of service to ADSL2+ customers in that area. Affected customers will experience approximately 5 minutes of downtime as the cards reboot onto the new software.

-Jared

Update: The ADSL2+ cards have all been upgraded to the new software and are up and functioning normally.

This evening, Saturday September 12, at 12:01 AM, we will be migrating some of our dynamic IP DSL subscribers from a heavily loaded DSL aggregation router to a newer, less loaded one. Affected customers may see an interruption in their Internet connectivity for 5-10 minutes. We apologize for the short lead time on this announcement, but we feel it is better to address the load issue before the weekend. Thank you for your understanding.

-Jared
Update: The migration has been completed without incident and all affected customers appear to be up and running normally at this time.

This afternoon at 12:15 PM a huge DoS attack was aimed at a customer on our Sonic Telecom CLEC network. The DoS attack was large enough to destabilize routing in our CLEC network, so customers may have seen 10-15 minutes of spotty connectivity as we tracked down and blocked the DoS. At this time, the attack has been blocked and all services are functioning normally.

-Jared and Nathan

A couple of issues showed up this morning that were not picked up by our monitoring systems or testing after the night-op.  First, some users migrated to the new message stores were unable do use IMAP or webmail to access their e-mail.  This problem was fixed shortly after Tech Support reported it this morning.  Second, one the servers in our inbound mail cluster was left in the old configuration and delivered some new mail to the old message stores.  This was also fixed shortly after Tech Support reported it and any misdirected email has been redelivered to the correct location.  -Kelsey

For about an hour this afternoon SSL connections to our POP servers (pop.sonic.net) were unavailable; we have remedied the problem and are investigating the cause.

During this time non-SSL connections to pop.sonic.net still worked, and both SSL and non-SSL connections to our IMAP cluster (imap.sonic.net) were unaffected.

–Augie, Kelsey, and William.