This upcoming Friday, April 10 at 12:01 AM, we will be performing a maintenance reload on our ATM customer aggregation routers. This will result in 5-10 minutes of downtime for Business-T and FRATM customers.
-Jared
Update: The maintenance reloads were completed without issue. Total downtime for affected customers was under 10 minutes.
This Wednesday, April 8 at 12:01 AM, we will be doing brief cable maintenance on the DS3 that backhauls some of our T1 capacity in our San Francisco POP. This will result in approximately 15 minutes of downtime for T1 customers on the affected DS3.
-Jared and Nathan
Edit: Fixed incorrect month.
Update: This maintenance is complete. Actual downtime for affected customers was approximately 221 seconds. -Nathan and Clay
At 11 AM today we proactively failed out of service a DHCP server that serves DHCP to some DSL customers in the Bay Area and Sacramento area due to a RAID disk failure. The DHCP traffic fell back to our backup DHCP server. Unbeknownst to us, the backup DHCP server had a hardware issue that was causing it to respond to DHCP lease requests slowly, thus causing intermittent DHCP service to the affected customers. We have restored the primary DHCP server while we diagnose and repair the backup server. We apologize for any interruption of service that this DHCP issue caused.
-Jared, Nathan, Jasper, Kavan and Kim
At 12:00PM this afternoon we will be performing an emergency router reload on one of our ATM customer aggregation routers. All connected Business-T and FRATM customers will experience approximately 5 minutes of downtime during the reload.
-Tim and Dusty
At 1:08 AM today, our ATM backhaul circuit to the Fresno area went down unexpectedly. We immediately began diagnosing and troubleshooting the circuit with AT&T, but before we could isolate the problem, the circuit came back up, approximately 10 minutes later.
We are currently monitoring the circuit with AT&T, and apologize for any inconvenience this brief outage caused.
-Jared
This Thursday, March 26 at 12:01 AM, we will be inserting a new card into our core ATM switch in Los Angeles. This switch handles all DSL, Business-T and FRATM connections in the Los Angeles area. No impact is expected, though the hardware insertion may require a reboot of the chassis. If this is necessary, all DSL, Business-T, and FRATM customers in the Los Angeles area will suffer 5-10 minutes of downtime.
-Jared
Update: The card insertion has been completed without incident. There was no impact to any customers.
Monday March 30th we will be disabling the url_include ability in our default PHP setup in order to improve the security of our web cluster. This ‘feature ‘ of PHP is frequently misused by web developers and is the by far the most common vector used by hackers to gain access to exploit customer websites. Web hosting customers that require this functionality have several options to either work around or re-enable it presented in further detail in a FAQ at http://www.sonic.net/support/faq/advanced/url_include.shtml
If you think you may be using this feature we urge you to review your php code before March 30th and make any necessary changes to ensure that you will not be affected.
Update: We have completed the changes to php on our web cluster. Please note that at this time these changes only affect customers using the default php configuration.
At approximately 4:30 PM today, one of the DSL aggregation routers that serve DSL customers in the Bay Area unexpectedly reloaded. This caused about 5 minutes of downtime for the customers served by this router.We are investigating the cause of this reload.
-Jared
This Wednesday, March 18 at 11:00 PM, we will be inserting new interface cards into two of our T1/T3 customer aggregation routers in San Francisco. This work is not expected to cause an interruption of service, but a router reload may be required to complete this operation. If a reload is required, customers served by the affected router will experience 5-10 minutes of service interruption.
-Jared and Matt
Update: This maintenance has been completed without incident. There was no customer impact.
At 12:00PM this afternoon we will be performing an emergency router reload on one of our ATM customer aggregation routers in Los Angeles. All connected Business-T and FRATM customers will experience approximately 5 minutes of downtime during the reload.
-Jared, Tim and Dusty