Intermittent DHCP Issue

At 11 AM today we proactively failed out of service a DHCP server that serves DHCP to some DSL customers in the Bay Area and Sacramento area due to a RAID disk failure. The DHCP traffic fell back to our backup DHCP server. Unbeknownst to us, the backup DHCP server had a hardware issue that was causing it to respond to DHCP lease requests slowly, thus causing intermittent DHCP service to the affected customers. We have restored the primary DHCP server while we diagnose and repair the backup server. We apologize for any interruption of service that this DHCP issue caused.

-Jared, Nathan, Jasper, Kavan and Kim

3 comments for “Intermittent DHCP Issue

  1. b0b
    April 1, 2009 at 3:34 pm

    Would this account for the DNS lookup failures I’ve been seeing today? I use 208.201.224.11 and .33 (ns1 and ns2) for DNS.

  2. James
    April 1, 2009 at 7:57 pm

    Heh! So that explains getting DCed while playing WoW this evening. 🙂

    Also getting double latency from time to time on the Gnomeregan Realm.

  3. April 2, 2009 at 7:21 am

    This issue should not have contributed to either problem.

    b0b; I would advise you contact technical support if you are still having intermittent DNS issues. Those server IP addresses are correct.

    James; The issue should not have happened again after the time this status message was posted (3 pm) If you experienced disconnections after 3 pm we’ll have to investigate further to determine what may have caused the issue. Please feel free to contact support if the problems continue!

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