We’re currently working on an outage affecting the BKLYCA01 central office. Fusion and FlexLink customers served off this Central Office are currently without connectivity. The problem has been traced to a broken fiber link between OKLDCA03 and BKLYCA01. We’ll update when we have more information. -Nathan and Jared
Update: The affected link has been restored and all customers served by BKLYCA01 are back on-line. -Nathan
Starting at 12:30AM this morning, I will be performing maintenance to our databses which serve all our webmail interfaces. During this time, access to these interfaces will be interrupted for a short period of time, however these actions do not interfere with mail flow in any way. This does not have any effect on IMAP or POP services. –Don
Update: The maintenance on our webmail databases has been completed without incident. All Sonic.net Webmail interfaces are back online.
We’re doing some massive power work at our Santa Rosa data center and collocation facility on the 24th in order to support our new 500kva UPS. All of the work is fully scripted and we do not anticipate any interruption in power services. However, worst case, one or more of the UPSes serving our Santa Rosa data center may lose power. For most customers this would only mean an interruption in email and hosting services. If you’re interested in learning more, watch for the pending “what’s new” item. -Russ and Kelsey
Update: This work was completed as planned, with no interruption in service. For details, see http://corp.sonic.net/ceo/2009/01/24/power-upgrade/. -Dane
At 12:01 AM Tuesday, we will be performing a maintenance reload of one of our DSL aggregation routers. This router serves DSL customers in the San Francisco Bay Area, and customers served by this router will experience approximately 5 minutes of downtime as the router reloads. If you find that your service is not functioning after this maintenance period, please reboot all equipment connected to your DSL line (DSL modem, router, and/or PC).
-Jared
Update: The maintenance reload has been completed without incident. All customers who were affected should be up and running again.
At 10:45AM this morning we will be performing an emergency router reload
on one of our ATM customer aggregation routers. All connected Business-T
and FRATM customers will experience approximately 5 minutes of downtime
during the reload. -Jared and Tim
Three of our DSL aggregation routers reloaded in quick succession due to a software bug that we have identified and are working with the router vendor on a solution.
We apologize for this inconvenience, but do not expect any further router reloads in the near future.
If your DSL is not functioning properly, please reboot all equipment (PC, modem, routers, etc) connected to the DSL line and your service will likely be restored.
-Jared and Nathan
We have just finished upgrading PHP on our webcluster.
PHP4 has been upgraded to version 4.4.9 and PHP5 has been upgraded to version 5.2.8.
These newer versions contain bug and security fixes. -William and the SOC.
Sonic.net will be closed from 1:00pm until 6:00pm PST on Friday the 12th of December for our year-end staff party. If you should need assistance, please email support@sonic.net or leave a voicemail for Technical Support at 707-547-3400. Technical Support will reopen at 6:00pm. Dedicated access and colo customers can always reach us 24×7 on the Network Operations Hotline. -Kim
We officially launched our personal data backup service today. This full featured secure on-line backup services is currently available free to all residential customers with a limited 500mb quota for each of the computers setup with an account. This allows all of our users to take advantage of this service to protect their sensitive files from accidental deletion or catastrophic hardware failure. If this isn’t enough space, you may purchase or upgrade the account to 50 gb of online backup space for $4.95 a month per computer at any time. We will also be launching a backup service tailored to the needs of our business users soon.
For more information please see our earlier blog post and the backup service sales page.
At approximately 9:30 PM tonight, an IP in our network was the target of a massive Distributed Denial of Service attack. We were alerted to the attack and blocked it at our edge quickly, but the size of the attack was large enough to congest some of our upstream network connections. This would have resulted in limited or poor connectivity to most Internet sites. This persisted for another 5-10 minutes as we were isolating the affected upstream providers and beginning to contact them to have them block the DoS in their network, however, the DoS stopped before that was necessary.
At this time the network appears normal, and we have taken steps to prevent the DoS target from being attacked again. We apologize for this network interruption.
-Jared and Nathan