Denial of service attack.

One of our DSL customers in San Francisco was the target of a denial of service attack. We have blocked the offending traffic and all services are operating normally. Customers who shared the DSL termination hardware with the targeted customer might have seen 10 or 15 minutes of spotty Internet connectivity. -Nathan and Jared

Sonic.net wireless services for the city of…

Sonic.net wireless services for the city of Petaluma were offline from 3:00am to 6:00am. The problem was isolated to a portion of the network within the Sonic.net building. We resolved the issue by moving traffic to a different path through the system. Service is fully restored with all customers online at full bandwidth. – Jason and Nathan

We’ve released our web based DNS zone editor…

Thu May 28 11:53:05 PDT 2008 — We’ve released our web based DNS zone editor for public beta testing at. members.sonic.net/websites/nameservers/ For more information or to provide us with feedback please see our local news group news://news.sonic.net/sonic.net Please note that this is an advanced tool that operates on live data and any improper modifications to your DNS could break your email or web hosting services. -Augie, Chris and Kelsey

ssl.sonic.net service outage.

Sat May 24 05:49:09 PDT 2008 — ssl.sonic.net service outage. The server that provides our Secure Server service suffered a system failure at 05:15 this morning and was unavailable for 30 minutes as the problem was fixed. We will be doing a thorough analysis to determine the cause of the failure and what we can implement to prevent any future failure from occurring. -Augie

We’ve released our web based DNS zone editor…

Thu May 22 11:16:10 PDT 2008 — We’ve released our web based DNS zone editor for public beta testing at members.sonic.net/websites/nameservers/ For more information or to provide us with feedback please see our local news group news://news.sonic.net/sonic.net Please note that this is an advanced tool that operates on live data and any improper modifications to your DNS could break your email or web hosting services. -Augie, Chris and Kelsey

We decided to push this software upgrade out…

Update Thu May 22 09:56:37 PDT 2008 — We decided to push this software upgrade out to 12:01 AM Friday. We apologize for the constant changes to this maintenance window, but it will definitely occur tonight. -Jared

Fri May 23 00:15:59 PDT 2008 — Router Software Upgrade Completed. We have completed our software upgrade and everything went as planned. Business-T customers in Los Angeles would have seen less than 5 minutes of downtime. No other services were affected. -Jared

Technical support closing at 10pm Friday.

Wed May 21 10:54:20 PDT 2008 — Technical support closing at 10pm Friday. Tech support will close an hour early on Friday May 23 for our employee movie night. Support will open at the regular time Saturday morning. -Eli and the Sonic.net staff

Router Software Upgrade.

Tue May 20 09:38:02 PDT 2008 — Router Software Upgrade. At 12:01 AM Wednesday we will be performing a software upgrade on our Los Angeles Business-T/FRATM aggregation router. This software upgrade will extend our available feature set and should resolve the problem that has required us to perform emergency reloads of this router. Customers connected to this router are expected to be offline for 5 minutes as the router reloads. -Jared

Emergency Router Maintenance.

Fri May 16 09:57:17 PDT 2008 — Emergency Router Maintenance. In 5 minutes we will be performing an emergency router reload on one of our ATM customer aggregation routers in Los Angeles. All connected Business-T and FRATM customers will experience approximately 5 minutes of downtime during the reload. -Dusty, Jared, Tim and Matt