Sonic.net System Operations has upgraded our IMAP server software to a version we’ve had in testing. Besides a noticeable speed improvement over the previous version, we have made message Tagging and client message status available!
–Don, Kelsey and the SOC.
We recently experienced an inbound DDoS attack that was directed at one of our customers. The attack was promptly blocked at our edge and any connectivity issues related to it should be resolved. Customers may have experienced slightly degraded performance during this time. -Dusty, Nathan, and Jared
Tonight, at 1:00AM PDT I will be performing maintenance on custsql as well as documenting some performance statistics. A few customers may receive a “too many connections” message when their client attempts to connect to the system during this short period.
Update: All maintenance performed with no customer service interruption.
–Don
Technical Support will be closed between 11am and 6pm today as Sonic.net celebrates its fourteenth birthday. The NOC Hotline will still be available for our co-located and high capacity customers. Any voice-mail messages left while we’re out will be returned promptly when we return. We apologize for the short notice.
Tonight at midnight, we will be moving some of our dynamic IP DSL subscribers from a heavily loaded SMS to a less-loaded one. This will only affect a small subset of customers in LATA1, which may see 5-10 minutes of downtime as their circuits are migrated and DHCP leases renewed. If you find that you are affected by this move, you may want to reboot your computer and/or router when you lose connectivity. The reboot will clear your DHCP lease, and may allow you to pick up a new lease more quickly.
-Jared
Update: The subscriber move has been completed as planned. There were no problems with the migration, and all affected customers should be back online, only having experienced a few minutes of downtime at most.
This Friday at 12:01 AM we will be inserting an interface card into one of our ATM switches at our San Francisco POP. This new card will allow us to continue to expand our ATM infrastructure to support DSL growth. Card insertion is not expected to cause any interruption of service to customers served by this ATM switch.
Update: This maintenance has been completed with zero customer impact.
-Jared and Nathan
Tonight at midnight, we will be reloading one of the routers that serve Business-T and FRATM in Northern California onto new software. We expect this new software to resolve the performance problems that have cropped up periodically on this router.
All customers served by this router will suffer less than 10 minutes of downtime during this reload.
-Jared, Dusty and Tim
Update: The software upgrade has been successfully completed. All affected customers were offline for less than 5 minutes.
Starting around 3:00 AM this morning, emails have been going out to our customers instructing them to provide their password for email maintenance. The email is a phishing scam. Phishing is a type of malicious email designed to acquire personal information and aid in Identify Theft. Sonic.net will never ask for account details via email.
We have blocked the source of the phishing scam, and we are in the process of contacting every customer who has replied to fraudulent e-mail. Please call Sonic.net Support if you need your password reset.
– Adam and Josh
Our phone system is not taking incoming calls this morning. We are working with the phone system and phone line providers to get the issue resolved as soon as possible. Please feel free to use our LiveHelp system linked to from the navigation pane of the website, or email support@sonic.net for non-urgent requests. Thank you for your patience.
Update — We have isolated the issue to our phone line provider and they are continuing to work on resolving the issue as soon as possible. We will continue to work with them until this has been resolved. The network operations hotline is still in service for co-location, and hi-cap customers. Thank you again for your patience.
Update 10:21a.m. — Phone lines are back up at this time.
For the last few weeks we here at Sonic.net have been working on setting up a few new Blogs to increase transparency into our company and keep our customers and the public at large more informed about our latest developments.
These Blogs are:
The Sonic.net CEO Blog – http://corp.sonic.net/ceo/ : Postings from Dane Jasper our CEO.
The Sonic.net Insider Blog – http://corp.sonic.net/insider/ : The inside scoop on the goings on at Sonic.net.
The Sonic.net Internals Blog – http://corp.sonic.net/internals/ : The technical internal workings of Sonic.net; a blog for System and Network Admins.
The Sonic.net Status Blog – http://corp.sonic.net/status/ : Messages on the current status of Sonic.net’s systems and equipment.
For ease of use you can see the latest content from all these Blogs aggregated at http://corp.sonic.net/blogs/ with links at the top of the page to the other Blogs; clicking on the title of a post will take you to the original posting where you can then leave a comment if you like.
It is our hope that these efforts along with other efforts will increase the communication and transparency we have with our customers and that that improved communication will improve the experience that our customers have with Sonic.net.