Tue Sep 25 09:12:41 PDT 2007 — Name server upgrades. All of our public facing Name servers have been upgraded to use PowerDNS (powerdns.com/); PowerDNS is a modern, advanced, and high performance Name Server. This upgrade allows us to continue offering rapid and reliable DNS services to our customers as well as pave the road for future features. -Augie and the SOC.

Fri Sep 14 16:20:02 PDT 2007 — San Francisco POP Network Expansion Complete. Over the last few months, Sonic.net Network Operations has been working tirelessly to re-engineer and upgrade the core and back-end portions of our San Francisco Point Of Presence, the largest node in our ring around the Bay Area. The work completed in the previous two nights marks the end of numerous night operations and upgrades to the POP. These enhancements provide us with plenty of headroom for future growth as well as additional network flexibility. –The Sonic.net NOC (Nathan, Jared, Matt, and Dusty)

Tue Sep 11 18:27:55 PDT 2007 — Scheduled network maintenance. At 12:01AM on Thursday, September 13th, and 12:01AM on Friday, September 14th, we will be upgrading the core switching infrastructure at one of our colo facilities in San Francisco. There should be no associated service interruptions of any kind; however, with work of this nature, there is the possibility of minor interruptions. Maintenance should last no longer than 1 hour each night. -Sonic.net Network Operations

Wed Sep 5 23:15:17 PDT 2007 — Emergency DSL Maintenance. One of our DSL aggregation router’s uplinks are close to saturation, reducing performance for all customers terminated on the affected router. We will be migrating customers on this router to another router shortly. Customers affected by the move will experience approx. 10 minutes of downtime during the move. -Jared and Dusty

Update Thu Sep 6 00:52:29 PDT 2007 — Emergency DSL Maintenance completed. As of 12:15 AM Thursday, Sept. 6, we completed the migration of customers to a new DSL aggregation router. Downtime for all affected customers was less than three minutes. -Jared and Dusty

Mon Sep 3 21:47:21 PDT 2007 — Bay Area DSL outage. At 11:40am today, we detected a large number of customers in the Millbrae, Berkeley, and Oakland areas experiencing sync-no-surf connectivity outages. Initial work with AT&T indicated a configuration change in their ATM cloud was at issue, but no ETR was determined. At 7:55pm today, a similar outage was detected in portions of Santa Rosa, Petaluma, and the south peninsula (Menlo Park / Palo Alto) area. Sonic.net Technical Support and Network Operations are working with AT&T on these ongoing outages. Only DSL in the San Francisco Bay Area is affected; DSL in other areas and other means of connectivity are working normally. -John F

Mon Sep 3 23:04:53 PDT 2007 — As of 10:40pm, most areas affected by todays DSL outages, both those starting at 7:55am and those starting at 10:40am appear to be resolved. -John F

Thu Aug 30 15:23:37 PDT 2007 — Sonic.net now offers IMAP access to customer mailboxes as part of our standard service offering along side POP and Webmail. IMAP mailboxes are a great solution for some users who need seamless accessibility to their mail from more than one computer. We’ve also verified that our IMAP servers work well with Apple’s iPhone. For more information please see news://news.sonic.net/sonic.net -Kelsey, Christopher and Don.

Thu Aug 30 15:02:27 PDT 2007 — Emergency Router Maintenance. On Friday, August 31st at 12:01 AM we will be performing a reboot on one of our customer aggregation routers. All Business-T and FRATM customers will experience a few minutes of downtime as the router reloads. -Dusty and Nathan

Update Fri Aug 31 01:05:45 PDT 2007 — Maintenance completed. Actual downtime for affected customers during router reload was approximately 5 minutes. -Dusty and Nathan

Mon Aug 20 15:40:37 PDT 2007 — Chico DSL Maintenance. This Wednesday, August 22nd at 12:01 AM we will be performing backend maintenance on our Chico DSL backhaul circuit. The maintenance is a follow-up to the capacity upgrade to this circuit which was completed last week. Expected downtime is less than 10 minutes per customer. -Jared and Dusty

Update Wed Aug 22 01:31:10 PDT 2007 — Maintenance completed. We have completed our backend maintenance on this circuit. Total downtime for each customer was less than 10 minutes. -Jared and Dusty

Wed Aug 15 16:29:15 PDT 2007 — Chico DSL Aggregation Upgrade. On Friday, August 17th at 12:01am, we will be upgrading our Chico DSL aggregation circuit. Expected downtime during this migration is approximately 20 minutes for all customers, though some may experience a significantly shorter outage. The new circuit rides an end-to-end redundant path from Chico to our aggregation hub in San Francisco, further increasing the reliability of our DSL offering. The increased capacity will also allow further growth in the area without the possibility of performance degradation due to overcrowding. -Dusty and Nathan

Update Fri Aug 17 00:29:25 PDT 2007 — This upgrade has been completed successfully. Downtime was under 4 minutes for all DSL customers in the Chico area. -Dusty and Nathan

Mon Aug 13 16:43:26 PDT 2007 — DSL Aggregation Equipment Maintenance. At 12:01AM on Thursday, August 16th, we will be performing non-intrusive tests on the hardware that aggregates our ATM circuits that serve DSL in the Stockton/Modesto, Sacramento, and Fresno areas. Since the aggregation circuit rides a redundant ring, we do not expect any downtime. Actual maintenance should not last longer than 10 minutes. -Dusty and Jared

Update Thu Aug 16 00:24:48 PDT 2007 — We have finished our equipment maintenance for the evening. Aggregation circuit redundancy testing was completed with no customer impact. -Dusty and Jared