Tue Feb 6 11:34:04 PST 2007 — Changes to SuperNews NNRP Services. Friday morning we are going to change our SuperNews NNRP access to use username based authentication in place of the existing IP based access control lists. Users connecting to supernews.sonic.net will need to supply their username in the format of ‘username@sonic.net’ and normal account password. For more information please see www.sonic.net/features/news/ -Kelsey

Wed Jan 31 10:25:29 PST 2007 — CRAC Testing and Evaluation. We will be conducting some tests on our current data center and colo facility CRAC (Computer Room Air Conditioning) to see how our redundant systems will behave in a failure scenario. This should not have any impact on our customers. -Kelsey, Nathan and Russ

Sun Jan 28 19:18:00 PST 2007 — Hotspot DSL outage. Currently, we are experiencing difficulties with the hardware that terminates our Hotspot-enabled DSL lines. Customers who have Hotspot-enabled DSL lines will have no connectivity at this time. We are working on repair or replacement of the affected hardware, estimated time of repair is one hour. We apologize for the inconvenience. -Nathan and Jared

Update Sun Jan 28 19:53:52 PST 2007 — Hotspot service has been restored. Sorry for the downtime! -Nathan and Jared

Wed Jan 17 21:14:30 PST 2007 — Customer router reload. One of our customer routers in Santa Rosa crashed and reloaded at approximately 9:10 this evening. Only customers with T1s served by this router would have seen 5 minutes of downtime. We will be investigating the cause of this crash and taking action as necessary. -Jared

Tue Jan 9 18:08:14 PST 2007 — Minor router maintenance. We will be removing some interface cards from two of our core routers in Santa Rosa tonight shortly after 11 PM. There may be up to 30 seconds of unreachability to a few servers located in our Santa Rosa datacenter as we remove these cards. -Jared, Zeke, and Matt

Update Tue Jan 9 23:41:51 PST 2007 — Maintenance complete. We have completed the maintenance without incident. Any service disruptions would have been minimal. -Jared and Zeke

Sun Dec 31 05:02:54 PST 2006 — Core NFS Filer Failure. One of the FCAL loops on the NFS filer that primarily handles customer web sites failed this morning at 3:57 AM in such a way that it’s partner filer was also affected and could not take over it’s file serving duties. All services were restored by 4:52 AM. -Nathan, Russ and Kelsey

Sat Dec 30 13:16:56 PST 2006 — Sonic.net’s business offices will be closed January 1st, 2007 for New Year’s Day. Additionally, our technical support staff will only be available from 9am to 10pm. Dedicated access and colo customers can always reach us 24×7 on the operations hotline. — John F

Wed Dec 27 14:06:54 PST 2006 — Broadlink wireless customers affected by wind storm in Santa Rosa. As a result of the high winds in Santa Rosa, there are power outages in a number of areas currently. Broadlink Communications network of towers and backhaul is functional on generators in some locations, and offline in others. If you are lucky enough to have power at your home or office but do not have wireless Internet if you utilize Broadlink, this is likely the reason. PG&E is working to restore utility power to the affected neighborhoods in Santa Rosa now. -Dane

Tue Dec 26 17:01:27 PST 2006 — Sacramento and Stockton DSL troubles. Over the past few days we have been tracking and troubleshooting the recurrence of a problem with our circuits that backhaul DSL from the Stockton and Sacramento areas. The problem would have presented itself as occasional, brief losses of connectivity. The problem was traced back to hardware used by one of our transport providers. We are working with the provider to completely re-design these circuits end-to-end, and in the interim have we have implemented a short-term fix. We apologize deeply to anyone affected by this problem, and for not publicizing it sooner as we did a month ago when this problem first surfaced. In related news, we will soon be upgrading these links to native AT&T OC3s, which will remove the transport provider from the equation, and provide an even higher level of reliability. -Jared, Zeke, Matt, and Nathan

Thu Dec 21 15:34:09 PST 2006 — As of today we have begun restricting traffic over port 25 on our dial-up services. This change only affects Sonic.net customers using dial-up access. If you are curious about what this change means and why it is a good thing, see www.sonic.net/support/faq/advanced/port_25.shtml for details.

We believe that few if any of our customers will notice this change- except that everyone will ultimately benefit, because of the reduction in the spread of spam. — Sonic.net tech support