Thu Aug 10 15:49:56 PDT 2006 — Intermittent packet loss. One of our upstream transit providers encountered a router bug this morning that caused packet loss to specific Internet destinations. Among the affected routes were several of SBC’s netblocks. The issue was fixed around 10:30am and traffic is flowing normally. -Nathan and Kavan

Tue Aug 8 10:59:06 PDT 2006 — Customer router downtime. One of our T1 aggregation routers reloaded this morning, causing approx. 3 minutes of downtime for all attached customers. We are investigating the cause of the router reload. -Zeke, Jared and Nathan

Sun Aug 6 08:12:58 PDT 2006 — Sonic.net company picnic. Technical support will be closed today from 11AM until 5PM for our company picnic and 12th anniversary celebration. We’re sorry for any inconvenience, and will be back on duty from 5PM on this evening. -John F

Thu Aug 3 00:16:24 PDT 2006 — DSL maintenance complete. The planned code upgrade to our DSL aggregator in Santa Rosa went smoothly. Total downtime for affected customers was less than 5 minutes, and all affected customers should be online again at this time. -Jared

Wed Aug 2 21:25:43 PDT 2006 — Aftershocks. Aftershocks can be referenced near-real-time from the following list:

quake.usgs.gov/recenteqs/Quakes/quakes0.htm

…where newer earthquakes are towards the top of the list.

-Scott

Wed Aug 2 20:08:12 PDT 2006 — Earthquake was 4.4. It occurred 3 miles W of Glen Ellen (9 miles SE from Santa Rosa). Earthquake links follow:

Earthquake particulars: quake.wr.usgs.gov/recenteqs/Quakes/nc40187964.htm

Earthquake SF Bay Area map: quake.wr.usgs.gov/recenteqs/Maps/San_Francisco.htm

More Earthquake information: quake.wr.usgs.gov/recenteqs/FaultMaps/San_Francisco_frames.htm

Did you feel it? You can report it to the USGS: pasadena.wr.usgs.gov/shake/ca/STORE/X40187964/ciim_form.html

-Scott

Mon Jul 31 17:02:17 PDT 2006 — Upcoming DSL maintenance. We are planning to perform a code upgrade on our DSL aggregator in Santa Rosa this Wednesday night at midnight. The upgrade should involve reloading the router, causing less than 5 minutes of downtime for anyone connected to that router. This router only serves DSL to some of our customers in the bay area. -Jared and Matt

Thu Jul 20 00:22:06 PDT 2006 — DSL maintenance complete. The planned code upgrade to one of our DSL aggregators was completed without any trouble. Total downtime for any affected customers was less than 2 minutes. -Jared, Zeke, and Matt

Wed Jul 19 12:03:47 PDT 2006 — DSL maintenance tonight. Tonight at midnight, we will be performing a code upgrade on one of our DSL aggregators. The hardware affected serves DSL customers in the Los Angeles and Salinas areas. Expected downtime is 5-10 minutes. -Jared, Zeke, and Matt

Wed Jul 19 23:40:14 PDT 2006 — Brief Santa Rosa DSL aggregator outage. Our Redback SMS in Santa Rosa stopped forwarding traffic at approx. 11:05PM until service was restored at approx. 11:10PM. We are investigating the cause of failure and expect to perform a software image upgrade on this device in the near future per our collaboration with the vendor. -Network Operations