Wed Mar 22 14:57:25 PST 2006 — News Service Changes. On Monday, April 3rd access to newscene.sonic.net will be discontinued. All customers should be using news.sonic.net or supernews.sonic.net for NNRP services. Please see www.sonic.net/features/news/ for more information. -Kelsey

Mon Mar 20 12:43:41 PST 2006 — DSL Migration. At 12:01am on Friday, March 24th we will be migrating our last LATA 1 ATM OC-3 to our new, huge ATM OC-12 served out of San Francisco. In addition to enhancing speeds by ensuring congestion-free operation, this migration adds additional redundancy and failure resolution capabilities. Total downtime for the moved customers will be under 30 minutes. -Nathan and Kelsey

Mon Mar 20 12:39:48 PST 2006 — DSL Migration. At 12:01am on Thursday, March 23rd we will be migrating our Stockton DSL aggregation circuit to our San Francisco POP. This will result in enhanced speeds and improved reliability for customers in that area. We expect that the migration will take less than 30 minutes to complete. While the migration is underway, feel free to use the backup dial-up account offered with every DSL circuit. To find a dial-up number in your area, visit:

www.sonic.net/popf/

-Nathan and Kelsey

Mon Mar 20 11:19:17 PST 2006 — We will be migrating the 707-522-1001 dial-up number to a new provider at 11:00am on Friday, March 24th. As with the last LNP we expect that this change will have minimal impact on our our customers. This completes the migration to one of our new carriers. -Nathan

Fri Mar 17 12:29:02 PST 2006 — DSL Maintenance. Tonight at Midnight we are going to reroute a small percentage of our DSL subscribers terminated in San Francisco. Affected customers should experience outages of between five to seven minutes. -Kelsey and Nathan

Sat Mar 11 11:07:11 PST 2006 — DSL Outage. The equipment that serves DSL lines terminated in Santa Rosa is currently down. We expect to have service restored within 10 minutes. We will be scheduling a full hardware replacement of this device with on-site spares within the next few days due to the frequency with which we have been having problems. -Nathan and John

Fri Mar 3 15:23:13 PST 2006 — Upstream network issue. One of our upstream providers had hardware problems that may have caused latency or reachability issues to various sites. The problem has been resolved by the upstream provider at this time, and customer impact should have been minimal. -Nathan, Zeke, and Jared

Tue Feb 28 17:12:48 PST 2006 — At 12:01am on Thursday, March 2nd we will begin the first stage of our massive DSL capacity expansion in LATA 1. Approximately half of our DSL customers served out of San Francisco will be migrated to our new ATM OC-12 from AT&T. We expect that this migration will result in approximately 20 minutes worth of downtime for the affected customers. If all goes well we will be planning to move the other half of our customers within the next week. -Nathan, Kelsey, Chuck and Chris.

Update Wed Mar 1 08:41:40 PST 2006: AT&T has changed the date of this migration to 12:01am on Friday, March 3rd. Sorry for the confusion!

Tue Feb 28 17:11:07 PST 2006 — We will be migrating our 707-522-1002 dial-up number to a new provider at 11:00am on Thursday, March 2nd. We expect that this change will be transparent to our customers. This move provides expanded coverage and increased reliability by moving the serving gear closer to the core of our network. -Nathan

Update Thu Mar 2 10:24:27 PST 2006: Our carrier has rescheduled this migration at the last minute. The change will now take place on Monday, March 6th at 11:00am.

Thu Feb 16 14:48:51 PST 2006 — Saturday shortly after 12:00AM we are going to have a large scale night ops in Santa Rosa. The primary purpose of the maintenance will be to migrate our core networking infrastructure to properly redundant A+B power feeds from our two UPSes. The power migration by itself should not be customer affecting. However, we are taking advantage of the maintenance window and performing software upgrades on some of our networking equipment and will also be making a couple of small but potentially service affecting configuration changes. While the networking folks are busy the rest of Operations will be migrating servers to the new UPS to balance power draw between the two UPSes. Very little customer impact is anticipated here – most of these servers are grouped into redundant clusters so while one server is down another should be online handling it’s services. We will also be moving the two Network Appliance filer clusters that handle mail stores in their cabs to make room for 8 additional disk shelves to handle growth as well as redistributing their power feeds. -Kelsey, Nathan, Zeke, Jared, Clay, Augie, Dan and Russ.