Wed Jan 25 20:43:59 PST 2006 — Broadlink TMAC outage. Broadlink reports an problem with their TMAC site — they report estimated time of repair should be sometime between 9pm and 11pm. -Scott, Tony, and Jason from Broadlink

Wed Jan 25 16:26:26 PST 2006 — DSL Latency and Loss. We continue to have ongoing problems with some DSL customers served out of San Francisco. The issue manifests itself as intermittent latency and loss, which often results in poor download performance or choppy streaming media. We have identified that the issue is caused by an overloaded router inside of our San Francisco network. Our attempts to mitigate the overload have met with limited success despite repeated calls to the router vendor and extensive in-house troubleshooting. This router was scheduled to be replaced on 12/30 as part of our upgrade to an ATM OC-12 from AT&T. Unfortunately, AT&T was unable to deliver the ATM OC-12 on time, and has now given us a 1/30 date of installation for the new circuit. Shortly after this link is installed we will be moving all of the affected customers over to new routers with ample capacity.

We apologize for the delay in the upgrade and will continue to work diligently with AT&T to improve service quality.

-Nathan, Dane, Eli and Kelsey

Sat Jan 21 15:59:19 PST 2006 — www.sonic.net was un-available for a few minutes as an internal monitoring process consumed all available resources. The process has been disabled and we will be increasing the available resources for those machines shortly. -Augie

Wed Jan 18 22:55:29 PST 2006 — DSL IP Latency, continued. The problems that we were having with some DSL subscribers served from San Francisco have not yet been resolved to our satisfaction. One of our DSL concentrators continues to cause light packet loss on traffic passing through it. We are working to resolve the issue both with the device vendor as well as our own tests, and we expect to have the problem resolved shortly. -Nathan

Tue Jan 17 11:14:14 PST 2006 — SpamAssassin Upgrade. We just completed upgrading SpamAssassin to the latest stable version. The new version should offer improved filtering with lower false positive and negative events. There have been a few small changes made to the SpamAssassin GUI in our membertools. Users that have customized their config may want to review the changes and consider resetting their scores back to default. For more information please see news://news.sonic.net/sonic.antispam and www.spamassassin.org -Kelsey and Chris

Tue Jan 17 15:44:52 PST 2006 — Customer MySQL Upgrade. We have updated our customer database management software (MySQL) to the latest 4.1.x . This will offer quite a few new features and additional functionality to our customers. A full list of the new features can be found here:

dev.mysql.com/doc/refman/5.0/en/nutshell-4-1-features.html

While we do not anticipate that any of our customers will encounter problems because of this upgrade we do encourage those customers with MySQL databases to confirm that their applications are functioning properly. A full list of changes to the underlying database system can be found here:

dev.mysql.com/doc/refman/4.1/en/news-4-1-x.html

Remember that anyone can add MySQL Database Hosting to their account, and that a database is an excellent way to store any and all data; for more information please see our MySQL FAQ:

www.sonic.net/support/faq/addon/mysql.shtml

-Augie and Kelsey

Mon Jan 16 23:47:05 PST 2006 — DSL IP Latency. Some DSL customers served out of San Francisco may have noticed 10-15ms of additional latency on their connections during the majority of today. The additional delay in handling these packets was caused by a malfunctioning router. We have performed maintenance to correct the router’s behavior and latency has returned to normal. -Nathan

Mon Jan 16 17:09:13 PST 2006 — Incorrect invoices. A couple minutes ago, we sent invoices to a number of Sonic.net customers with a Subject line of “Sonic.net Invoice: Past Due”. In most cases, these invoices are not past due. Please disregard the subject, and instead look at the due date in the body of the email message. My apologies for the confusion. -Ian

Wed Jan 11 20:34:57 PST 2006 — Problems with dial-up numbers ending in 9811. One of our NAS boxes had problems this evening where a few PRI and were returning fast busy signals. A reboot of the equipment cleared the problem. -Matt and Russ

Thu Jan 5 15:07:34 PST 2006 — Los Angeles DSL Latency. We have identified a problem inside SBC’s ATM network that is causing all of our DSL customers in Los Angeles and the surrounding area to incur 20-30ms of additional latency. SBC has been notified of this issue and our NOC is working closely with their maintenance group to resolve the problem. We have no ETR at this time. -Sonic Network Operations

Update Fri Jan 6 09:53:46 PST 2006: This issue has been resolved as of 2:35 AM. We’re investigating what happened and taking steps to prevent it in the future. -Nathan