Mon Nov 21 13:21:52 PST 2005 — News Server Issues. A flawed configuration on one of the processes in the new news server cluster led to the discarding of a large number of articles. This flaw only became apparent recently now that the systems have been in service for some time. We’ve corrected the problem and from now on there should be no further completion issues with the new news server. For more information please see news://news.sonic.net/sonic.general -Kelsey

Sat Nov 12 22:50:51 PST 2005 — DSL outage. One of our DSL termination devices in Santa Rosa has crashed and requires manual intervention. A technician is en route to fix the trouble. ETR is approximately 30 minutes. Sorry for the inconvenience, and remember that all DSL accounts come with dialup access — perfect for emergency access during short outages! -Nathan

Update: Sat Nov 12 23:10:12 PST 2005 — DSL customers in Santa Rosa are currently up, but we have diagnosed a failure in the termination box’s hardware. We will be replacing the faulty card with an on-site spare in approximately 3 minutes. Additional downtime should be around 10 minutes. -Nathan

Update: Sat Nov 12 23:21:52 PST 2005 — All DSL customers in Santa Rosa are back on-line after the hardware swap, and everything looks fine. Sorry for the outage! -Nathan and Kelsey

Thu Nov 10 11:52:57 PST 2005 — A line card in one of our Cisco routers in Santa Rosa crashed. This currently only affects customers dialing our ATG dial pools in Santa Rosa. We anticipate services will be restored to these customers in 10 to 15 minutes. -Kelsey, Nathan and Zeke

Update: Thu Nov 10 11:59:06 PST 2005 — All services have been restored. The ATG pop was down for a total of 8 minutes.

Update: Thu Nov 10 12:10:20 PST 2005 — We will be performing maintenance early tomorrow morning at approx. 12:01AM on the affected router which will result in 15-20 minutes of intermittent connectivity to our ATG POP in Santa Rosa. – Network Operations

Update: Thu Nov 10 15:53:27 PST 2005 — During the maintenance tonight we will also take the opportunity to implement some network improvements to our shell server, shell.sonic.net. We expect less than 5 minutes of network downtime to complete this upgrade.

Update: Fri Nov 11 01:02:47 PST 2005 — All network maintenance is completed. The affected line card has been replaced without incident and is functioning properly. shell.sonic.net was unavailable for less than 2 minutes as it was moved to a more redundant network.

Wed Nov 9 15:34:01 PST 2005 — Intermittent Broadlink outages continue. Broadlink operations is working on correcting the problem and hope to have it resolved soon. -Support

Update: — Broadlink has replaced the red-c and service has been restored as of 8pm. -Support

Tue Nov 8 11:06:51 PST 2005 — Broadlink Outage. A key piece of Broadlink’s head-end equipment has experienced a fault. They are currently working to correct the problem now and hope to have services restored shortly. -Kelsey

Update: Tue Nov 8 11:13:26 PST 2005 — Broadlink services have been restored. -Kelsey

Mon Nov 7 10:27:16 PST 2005 — News.sonic.net now points at the new news cluster. Any customers accessing newscene.sonic.net should consider migrating to the new cluster now before access is revoked. For more information please see the earlier MOTD entries and news://news.sonic.net/sonic.net -Kelsey

Fri Nov 4 09:43:06 PST 2005 — DSL Reverse DNS Tool RFC 2181 Compliance. We’ve updated the DSL Reverse DNS Tools too support the configuration and management of multiple PTR records per IP as required by RFC 2181. -Kelsey and Chris

Fri Nov 4 17:54:54 PST 2005 — Mailing lists were un-available for 5-10 minutes this evening while we upgraded the software to fix a bug in the code. -Augie

Thu Nov 3 11:59:40 PST 2005 — News cluster migration. News.sonic.net will be migrated to the new cluster Monday morning giving it a little more than a full weeks worth of news on it’s spools. This migration should not adversely affect the usage of news.sonic.net however, as mentioned in the early MOTD, customers may need to unsubscribe and resubscribe to groups if their news client doesn’t show new news. The old server will be available for a short time as oldnews.sonic.net. For more information please see news://news.sonic.net/sonic.net -Kelsey

Wed Nov 2 18:51:00 PST 2005 — Network Disturbance. We are currently experiencing network instability. We have not yet isolated the source of the trouble isolated but hope to have it identified and resolved shortly. -Kelsey, Nathan and Matt

Update: Wed Nov 2 18:57:41 — The source of the trouble was isolated as one of our redundant MPLS circuits. It was been disabled and all services have been restored. -Kelsey, Nathan and Matt