Wed Jul 6 22:59:19 PDT 2005 — Our outbound mail cluster (mail.sonic.net) had a problem this evening; which has since been resolved. The mail cluster is currently up and fully redundant. -Augie, Nathan, and Tony.

Wed Jul 6 17:09:17 PDT 2005 — Brief authentication failure this afternoon. A syntax error in our RADIUS configuration file caused all authentication requests to be failed for a period of 2-3 minutes at approximately 4:10 this afternoon. The error was quickly fixed, and we are taking steps to ensure that such errors do not cause authentication failures in the future. -Jared

Tue Jul 5 11:01:28 PDT 2005 — Member tools offline briefly this AM. From 10:45 until 11:00 this morning, the Sonic.net Member Tools were unavailable. Sorry for any inconvenience!

Our Member Tools can be found linked on the left side of our home page at www.sonic.net/ under “Resources”. The Member Tools can be used to update, configure and upgrade your Sonic.net account. You can update your contact and payment info and add free services like personal web space or mailing lists.

The tools also offer access to quota information and web statistics, plus the ability to add mailboxes, add IPs for DSL users, register and host domain names, and more. -Dane

Sat Jul 2 15:14:47 PDT 2005 — Technical Support phone system problems today. For about an hour today our support phone lines were going direct to voice mail. We believe the issue is resolved, and technical support will be available until 10 pm this evening. Our apologies for any inconvenience. -Kavan, and Technical Support.

Fri Jun 24 13:42:46 PDT 2005 — SAN maintenance very early in the morning caused brief outages in POP and web services between 2:30 and 3:30AM after an interface on a NetAPP locked-up and stopped passing traffic. The NetApp was failed over and all traffic is flowing again. -Augie, Jared, and Kelsey.

Sat Jun 18 19:55:14 PDT 2005 — DSL Outage in Bennett Valley. This afternoon most circuits served by the SNRSCA01 Remote Terminal (Southeast Santa Rosa) stopped passing IP traffic. ASI is aware of the problem, but we have no ETR at this time. We recommend temporarily using alternate connection means such as dialup. We are working with ASI to get this outage resolved as soon as possible. — John F and Technical Support

Wed Jun 15 16:59:37 PDT 2005 — Sonic.net announces firewalling for Broadlink DSL connections. Our DSL firewalling system is being deployed for Broadlink DSL customers on June 27th. All Broadlink customers have been sent an email detailing the new system and what affect it will have on their service. -Dane, Kelsey, Nathan, Chris, etc.

Tue Jun 14 20:51:36 PDT 2005 — Upgrades to the server did not go as planned. Currently our member tools area is returning errors to some customers. We are working to revert the upgrades, and should have this resolved soon. -Scott, and Kavan

Tue Jun 14 19:26:53 PDT 2005 — Continuing dialup problems. We continue to have problems with our dialup numbers that end in 3 and 5. If you are having problems connecting or staying online, please use the POP finder to choose a different number to connect with. Problem numbers include 707-522-1003, which a large number of customers use. We suggest switching to 707-522-1002 instead. www.sonic.net/popf/ -John and Russ

Fri Jun 10 21:43:41 PDT 2005 — Sacramento dialup problems. Dialup service numbers in Davis and Sacramento, area codes 530 and 916, ending in either 3 or 5 are currently not working. The carrier is working on this problem. Dialup numbers ending in other numbers are currently working. Please check our POP Finder to find a different number. www.sonic.net/popf/ -John Update: Our carrier for numbers ending in 3 and 5, including 707-522-1003, are working on their network and switches tonight. This is causing out of service messages on some numbers. They expect this work to be done by Saturday morning. -John