Update 7/14/22 3:29AM: This maintenance is now complete.
Thursday morning (7/14/22), starting at 2:00AM, a subset of fiber customers in the San Francisco area will experience a brief service interruption while we perform maintenance on hardware serving their connections. The expected down time is about 30 minutes. The maintenance window will be 4 hours.
– Network Engineering
Update 7/14/22 3:13AM: This maintenance is now complete.
Thursday (7/14/22), starting at 2:00AM, a subset of customers in the Oakland area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.
– Network Engineering
Update 7/13/22 5:13AM: Customer downtime for data services went as expected, but prior to the completion of work, we discovered an issue preventing voice service from functioning properly. Voice has now been restored for all impacted customers, but if you believe you are having any issues, please contact support.
Wednesday morning (7/13/22), starting at 2:00AM, a subset of fiber customers in the San Francisco area will experience a brief service interruption while we perform maintenance on hardware serving their connections. The expected down time is about 30 minutes. The maintenance window will be 4 hours.
– Network Engineering
Update 7/12/22 3:16AM: This maintenance is now complete.
Tuesday (7/12/22), starting at 2:00AM, a subset of customers in the Berkeley area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.
– Network Engineering
Tonight (7/6/22) starting at 2:00AM, we will be performing maintenance on equipment serving Fusion Fiber customers in Oakland / Fruitvale. This should work should be non-intrusive, except for a small subset of customers who have been directly notified. The maintenance window will be 4 hours. Update will be provided upon its completion.
-Network Engineering
Update 7/7/22 3:41AM: This maintenance is now complete.
Thursday (7/7/22), starting at 2:00AM, a subset of customers in the Oakland area will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.
– Network Engineering
Our customer care team will be closing at 5pm on Monday, 7/4/2022.
The 24×7 network operations team will remain on call for our Enterprise, dedicated circuit and colocated customers.
The customer care team will return Tuesday, 7/5 to our regular operating hours, 8am to 10pm.
-Sonic Support
Update: 11:09PM PST Maintenance complete.
Tonight beginning at 10PM PST we will be applying updates to multiple systems including our customer shell server. Any downtime to effected services should be very brief, and we expect to complete the maintenance within 2 hours.
Update 6/30/22 4:03AM: This maintenance is now complete.
Thursday (6/30/22), starting at 2:00AM, a subset of customers in the Redwood City, San Bruno and San Carlos areas will experience a brief service interruption while we perform some maintenance. The expected down time is about 30 minutes while the equipment upgrades. The maintenance window will be 2 hours.
– Network Engineering
UPDATE 1:05pm: Our Engineers have resolved the issue and the affected circuits are coming back up now. If you are still down after this, please reboot your ONT (Fiber modem) to restore your service. Call Sonic if you are still down after this.
UPDATE 12pm: The maintenance did not resolve the issue. We are dispatching engineers to determine the scope of the issue now. Estimated time to arrive is one hour. We will keep you informed as this progresses. We apologize for the downtime.
We need to perform emergency maintenance on equipment serving a subset of Sonic Fiber customers in San Francisco. The maintenance is being performed at 11am and downtime should be around 10 mins, no more than 30 mins. We apologize for any inconvenience this may cause.