Update: 1:04 AM Maintenance is completed.
April 26th 2022 at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions are expected as a result of this maintenance. The window for this maintenance is 5 hours.
~Network Engineering
Update (1:20AM): Maintenance successfully completed.
April 21st 2022 at 11:59 PM we will be performing maintenance on our phone switch. No service interruptions are expected as a result of this maintenance. The window for this maintenance is 4 hours.
~Network Engineering
Update (12:10AM): Maintenance successfully completed.
Tonight, 4/20/22, starting at 11:59 PM, we will be performing non-intrusive maintenance on core routing equipment in our northern California network.
We do not expect this work to cause any customer impact. The maintenance window is open until 4am.
-Network Engineering
Update 4/21/22 3:38AM: This maintenance is now complete
Friday morning (4/21/22) starting at 2:00AM, a subset of Fusion Fiber customers in San Francisco will experience approximately 45 minutes of downtime while we perform upgrades to equipment serving them. The maintenance window will be 4 hours. Update will be provided upon its completion.
-Network Engineering
Update 3:25 AM: This work is now complete.
Tonight, 4/18/22, starting at 11:59 PM, we will be performing non-intrusive maintenance on core routing equipment in our northern California network.
We do not expect this work to cause any customer impact. The maintenance window is open until 4am.
-Network Engineering
Update (3:30AM): Maintenance successfully completed.
Friday morning (4/15/22) starting at 2:00AM, Fusion Fiber customers in East Oakland / Elmhurst will experience approximately 60 minutes of downtime while we perform upgrades to equipment serving them. The maintenance window will be 4 hours. Update will be provided upon its completion.
-Network Engineering
Update 1:49AM: This maintenance has completed.
Tonight, 4/13/22, starting at 11:59 PM, we will be performing non-intrusive maintenance on core routing equipment in our northern California network.
We do not expect this work to cause any customer impact. The maintenance window is open until 4am.
-Network Engineering
Update: 11:02PM PST maintenance complete.
Tonight beginning at 10PM PST we will be applying upgrades to multiple systems, including our customer shell cluster. Any downtime to affected services should be very brief and we expect to complete the maintenance within 2 hours.
Update (1:30am): Maintenance is complete.
Tuesday – 4/12/2022, beginning at 11:59pm, we will be performing intrusive maintenance affecting Sonic Business Fiber customers in Novato. Expected downtime within the maintenance window is approximately 20 minutes. The maintenance window is 4 hours.
-Network Engineering