Fri Feb 11 11:20:55 PST 2005 — Broadlink TMAC and Above outage this morning. Broadlink customers serviced by the TMAC and Above towers went offline for approximately 35 minutes this morning due to a physical power problem on-site. Service was restored at 11:03am. — John F, Jason, and Tim

Thu Feb 10 00:34:20 PST 2005 — The Sonic.net Accelerator is now available for Macintosh. Our innovative dialup web accelerator, previously only supporting Windows, is now available for Mac OS 10.2 and above.

See www.sonic.net/ for a link to more details and the software download page. The web accelerator delivers web browsing that can be as much as five times as fast as standard dialup. A single ten minute download of the accelerator software could save you hours every month!

The Sonic.net Accelerator also includes options to block banner ads and pop-up ads, two of the most annoying “features” of the Internet. These ads take bandwidth and slow your browsing, so this is another way our accelerator speeds up your use of the web.

For Sonic.net members, there’s no additional charge for the Sonic.net Accelerator, so if you’re using dialup but you’d like to browse faster, give it a try! -Dane

Wed Feb 9 11:17:22 PST 2005 — More Storage Network Failures. This morning our SAN network failed again. This time we were able to identify that the cause of the generalized problems was a packet storm most likely caused by a software failure on one of the switches. After numerous attempts at getting the SAN to be responsive through less invasive means we finally rebooted all of the switches which cleared the storm and restored services. The trouble this morning was far more severe than what happened last night. -Kelsey

Wed Feb 9 03:28:35 PST 2005 — Storage Network Fixed. It appears that one of the storage network switches hit a software bug and went into a state where it only selectively forwarded traffic. Reloading the switch corrected the problem. We’ll continue to investigate the cause of the fault and work with our vendor to correct it. -Kelsey

Wed Feb 9 02:20:26 PST 2005 — Storage Network Failure. At least one switch in our NFS SAN is currently off-line. The scope of this failure is currently unknown but it is not believed to have affected basic service availability. Someone is en route now to investigate and repair. -Kelsey

Tue Feb 8 15:59:43 PST 2005 — Anti Virus Filter Upgrade. We’ve updated our AV scanning engine to the latest stable release of ClamAV. For more information about ClamAV please see www.clamav.net The new version adds additional support for catching some generic virus signatures as well as improved overall performance. While all mail sent to a sonic.net hosted email account is scanned at least twice for viruses and other malware before being received by a customer, it is still a good idea to run AV software on your own computer. -Kelsey

Sun Feb 6 12:38:47 PST 2005 — Broadlink report on primary backhaul circuit. Broadlink is still experiencing problems with their primary backhaul circuit. They report that they are in the process of making adjustments to rectify the condition. Steps taken so far have not effected a resolution. They are continuing to work the problem, and will provide an update in the next two hours. Thanks to Jason and Tim for the long hours they’ve put into a resolution so far. -Scott, and Tim and Jason from Broadlink

Sun Feb 6 09:28:40 PST 2005 — Packet loss problem isolated on Broadlink network. Broadlink has isolated the problem with their backhaul, and they are working to effect a fix. ETR is about 1.5 hours. Please note that link will occasionally drop while they are effecting these repairs. -Scott and Tim with Broadlink

Sat Feb 5 12:39:33 PST 2005 — Packet loss on the Broadlink network. Severe packet loss has been detected on the Broadlink networks backhaul. Work is in progress to restore stability, we have minimized the loss to about 5% until full diagnosis and repair can be completed. -Scott, Kavan, and Tim with Broadlink

Wed Feb 2 10:30:13 PST 2005 — Authentication Server Upgrades. We migrated our four primary authentication servers yesterday to newer, faster, hardware. The new hardware is nearly twice as fast. We’re also going to be deploying a cluster of authentication servers in San Francisco in the near future to provide additional redundancy during network events. -Augie and Kelsey