Thu Jun 10 09:20:13 PDT 2004 — Mail Server Problems, starting around 6:00 AM this morning a user induced mail loop started up and eventually knocked over our MX server cluster. Services were restored by 8:00 AM. This outage is responsible for delayed email delivery. No mail should have been lost. Outbound mail was not affected. -Operations

Sun Jun 6 10:59:42 PDT 2004 — Broadlink operational. Broadlink completed repairs at approximately 1:15am. They report a problem with one of their switches. -Scott, David, and Tim (from Broadlink)

Sat Jun 5 21:24:42 PDT 2004 — Broadlink experiencing multiple-tower outage. Customers serviced by the Rosenberg, Barham, Airport, and Tmac towers with Broadlink service are offline. Customers on other services, or those served by the Wally More tower should be unaffected. No ETR is available at this time. The outage appears to have started at 8:20pm. -John F and the weekend tech support crew

Tue Jun 1 16:32:14 PDT 2004 — Sonic Digital Voice price reduction. We’ve reduced the price for our unlimited nationwide (plus Canada!) broadband voice calling plan.

Now just $29.99, Sonic Digital Voice premium unlimited service can be added to your existing DSL connection, providing you additional phone lines at home or your office at very low cost. Other plans start at $14.99. See www.sonicdigitalvoice.com/ for service information and all the details. -Dane

Tue Jun 1 15:31:48 PDT 2004 — Webmail outage. In the process of upgrading Squirrelmail to the newest version, we discovered a bug which caused our load balanced webmail servers to crash. We have since downgraded to the previous Squirrelmail version, and webmail should be working as before. -Geoff, Kelsey, Nathan and Kevan

Tue May 25 17:16:01 PDT 2004 — Extended Support Hours! Sonic.net Technical Support is now available from 7:00a-10:00p Monday through Friday, and from 8:00a-10:00p on Weekends. We have a wide range of Support telephone numbers that cover much of California, see www.sonic.net/support/focal for details. — Eli, Support

Sat May 15 09:50:42 PDT 2004 — News Server Outage. newscene.sonic.net, one of the three NNRP servers that our customers have access to is currently offline due to a ‘catastrophic hardware failure on a router’ at their San Jose location where we peer with them. They estimated as much as 24 hours would be needed to acquire replacements to restore services at 4:00AM. In the meantime, both news.sonic.net and supernews.sonic.net are still available. -Kelsey

Tue May 11 11:15:55 PDT 2004 — Security upgrade to FTP servers. We have made several minor updates to our FTP server config to increase security. If you have any problems on our FTP servers, please contact Support. -Jared

Wed May 5 09:23:15 PDT 2004 — Webmail Imap situation. Our imap servers, that run for webmail, maxed out the total number of processes allowed for imap which caused webmail to stop functioning. The max number of processes has been increased to handle the load of our new webmail servers. -Kelsey and Geoff

Tue May 4 15:59:27 PDT 2004 — New load balanced webmail servers. We recently deployed a set of new webmail servers, for increased reliability and performance. Any old bookmarked addresses may cease to function in a few weeks, so please update any bookmarks as necessary to the new system at www.sonic.net/mail

In addition our old deprecated webmail system, TWIG, will cease to function shortly. Please upgrade to Squirrelmail at www.sonic.net/mail as soon as possible if you use this system. Addresses can be imported from TWIG through the address section of Squirrelmail to make this change as smooth as possible. -Geoff and Kevan