Fri Jun 18 14:27:20 PDT 2004 — Dial-up service outage. Equipment failure caused an interruption of dial-up access to some customers who use access numbers ending with 0174. The problem has been corrected and service has been restored. No other access numbers were affected. -Russ

Thu Jun 17 11:35:20 PDT 2004 — Kernel Upgrades. We’ve upgraded all of our systems to protect against the latest Linux Kernel exploit announced a few days ago. Since the exploit only led to crashing the system we took our time and resolved a few other problems that we’ve been having with our Kernels and the same time. During the reboots we tickled a few small problems with a misconfiguration on one of our internal IMAP servers used to provide webmail services that led to some intermittent webmail related issues. -Kelsey, Geoff and Kevan

Tue Jun 15 15:17:57 PDT 2004 — Impending web cluster upgrade. Within the next couple of weeks, the web cluster serving www.sonic.net and all Sonic.net web hosting will be upgraded to a new follow-on web cluster. This will entail a most important change for FrontPage users: all FrontPage server extensions installations will be upgraded to FrontPage 2002 extensions, the latest that have been released. These server extensions are compatible with the Windows FrontPage 2003 client.

We think hosting customers will appreciate having a new, up-to-date web cluster with up-to-date software installed. We are putting the final touches on the cluster, including a new method of load-balancing. We will make another announcement when development and testing are complete, and we have a firm date. -Scott,Nathan,Kelsey,and Geoff

Fri Jun 11 13:31:47 PDT 2004 — DSL configuration problem. At 12:45 the configuration source file for the San Francisco SMS was corrupted. This caused an outage on that SMS. We had the config restored by 1:00 and customer circuits were back up by 1:30. -John

Thu Jun 10 09:20:13 PDT 2004 — Mail Server Problems, starting around 6:00 AM this morning a user induced mail loop started up and eventually knocked over our MX server cluster. Services were restored by 8:00 AM. This outage is responsible for delayed email delivery. No mail should have been lost. Outbound mail was not affected. -Operations

Sun Jun 6 10:59:42 PDT 2004 — Broadlink operational. Broadlink completed repairs at approximately 1:15am. They report a problem with one of their switches. -Scott, David, and Tim (from Broadlink)

Sat Jun 5 21:24:42 PDT 2004 — Broadlink experiencing multiple-tower outage. Customers serviced by the Rosenberg, Barham, Airport, and Tmac towers with Broadlink service are offline. Customers on other services, or those served by the Wally More tower should be unaffected. No ETR is available at this time. The outage appears to have started at 8:20pm. -John F and the weekend tech support crew

Tue Jun 1 16:32:14 PDT 2004 — Sonic Digital Voice price reduction. We’ve reduced the price for our unlimited nationwide (plus Canada!) broadband voice calling plan.

Now just $29.99, Sonic Digital Voice premium unlimited service can be added to your existing DSL connection, providing you additional phone lines at home or your office at very low cost. Other plans start at $14.99. See www.sonicdigitalvoice.com/ for service information and all the details. -Dane

Tue Jun 1 15:31:48 PDT 2004 — Webmail outage. In the process of upgrading Squirrelmail to the newest version, we discovered a bug which caused our load balanced webmail servers to crash. We have since downgraded to the previous Squirrelmail version, and webmail should be working as before. -Geoff, Kelsey, Nathan and Kevan

Tue May 25 17:16:01 PDT 2004 — Extended Support Hours! Sonic.net Technical Support is now available from 7:00a-10:00p Monday through Friday, and from 8:00a-10:00p on Weekends. We have a wide range of Support telephone numbers that cover much of California, see www.sonic.net/support/focal for details. — Eli, Support