Starting yesterday afternoon after around 3pm, email that had an autoresponse configured started bouncing with errors about a missing SpamAssassin module. This was due to a mistake on our part that lead to the incorrect package automatically installing on a system it should not have. The problem was identified and erroneously considered fixed a few hours after it happened, but persisted until approximately 9:30am this morning when it was ultimately resolved.

We’re sorry for any problems this caused, and if you’re still experiencing any sort of problems related to this, please contact support@sonic.net or call support so we can help you resolve them.

-System Operations

Tonight, beginning at 10PM PST, we will be applying updates to multiple systems.  Any downtime to affected services should be brief, and we expect to complete the maintenance within 2 hours.

Impacted systems include the shell server as well as various other systems. A follow-up notification will occur once all maintenance is complete.

Update 11:34pm: Maintenance compete

Update: 6:26am – Power has been restored and our equipment is back up.

We received reports of a power outage in the Santa Rosa Airport area and we noticed our equipment was a part of it. Currently we are trying to get services up with a back up generator while waiting for the power outage issue to get resolved.
ETA 2 hours for back up power.

-Network Operations

Tonight, beginning at 10PM PST, we will be applying updates to multiple systems.  Any downtime to affected services should be brief, and we expect to complete the maintenance within 2 hours.

The systems include, among others:

• VPN servers
• Various public facing applications

Update: 12:40 AM Maintenance is complete

June 6th, at 12:01 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance. The window for this maintenance is 5 hours.
~Network Engineering

Tonight, beginning at 10PM PST, we will be applying updates to various public facing applications, such as webmail.sonic.net and forums.sonic.net. Any downtime to affected services should be brief, and we expect to complete the maintenance within 2 hours.

Update: 10:48 PM PST Maintenance is complete.

Tonight we will be applying updates to systems including forums.sonic.net, as well as webmail and our VPN servers. These systems will have limited availability during the window, beginning at 10pm PST, and hopefully completed within 2 hours. Thanks – Sonic System Operations

Update (7:34AM): Service has been restored.

During routine maintenance a piece of equipment starting having issues. We are working to restore service and will update as things progress.

– Network Engineering

Tonight, beginning at 10PM PST, we will be applying updates to multiple systems.  Any downtime to affected services should be brief, and we expect to complete the maintenance within 2 hours.

The systems include, among others:

• Customer shell services
• Various public facing applications
• Some back-end mail systems

Update: Maintenance complete