Northern California Fiber Maintenance

Update 12:49a: This maintenance is now complete.

Thursday 1/11 starting at 11:59pm, we will be performing vendor upgrades for equipment serving subsets of our Sonic fiber customers in Northern California. Expected service interruption will be 5-10 minutes while equipment reloads. The maintenance window is until 4am. An update to this MOTD will be provided when the work is completed.

-Network Engineering

Northern California Fiber Maintenance

Update 3:47a: We will be engaging our vendor on why our DHCP server failed to perform as expected. If you are having connectivity issues please reboot your ONT and router. If problems persist please contact support.

Update 2:52a: We are still working to get the DHCP server for the Berkeley area up to full capacity. If you are experiencing an outage please reboot your ONT and router.

Update 1:39a: Maintenance is complete in most areas. We are currently investigating a DHCP issue in the Berkeley area which is causing service restoral for that area to take much longer than expected.

Wednesday 1/10 starting at 11:59pm, we will be performing vendor upgrades for equipment serving subsets of our Fiber customers in Northern California. Expected service interruption will be 5-10 minutes while equipment reloads. The maintenance window is until 4am. An update to this MOTD will be provided when the work is completed.

-Network Engineering

DKIM Signing Outbound Email

We began signing outbound mail flows for sonic.net and list.sonic.net several weeks ago and have started to sign all customer owned domains this morning. This should be seamless for most customers, however, in some cases you may receive special instructions from us in order to enable it for your domains. Having aligned DKIM and SPF has become increasingly important to ensure reliable email delivery, especially into large providers like Gmail, Yahoo and Microsoft. We have chosen not to add DMARC records to customer domains at this time.

Please note, that if you use a third-party service provider such as Mailchimp, Constant Contact, Salesforce or Shopify to send email from either your sonic.net or hosted domain you will most likely need to take action to ensure this email will continue to be delivered as expected. Importantly, you will not be able to send mail through a third-party service from a “@sonic.net” address. (These messages can, of course, have a reply-to to your “@sonic.net” address.) If you do use a third-party service, you will need to work with their customer service to ensure your mail flows will not be affected.

Please direct any questions or comments to https://forums.sonic.net

Phone Switch Maintenance

Jan 4rd, 2024, at 12:01 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance. Access to commportal.sonic.net will be impacted during the maintenance window. The window for this maintenance is 6 hours.
~Network Engineering

Phone Switch Maintenance

Jan 3rd, 2024, at 12:01 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance. Access to commportal.sonic.net will be impacted during the maintenance window. The window for this maintenance is 6 hours.
~Network Engineering

Sonic New Years Schedule

Sonic Support and Sales will be closing early on Sunday, 12/31/2023, at 5pm. On Monday, 1/1/2024, Sonic Support will return to normal operating hours however Sales and Billing will be closed. Sales/Billing will return to normal operating hours on Tuesday, 1/2/2024, at 8:00am.

Have a Happy New Year!

Phone Switch Maintenance

Jan 2nd, 2024, at 12:01 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance. Access to commportal.sonic.net will be impacted during the maintenance window. The window for this maintenance is 6 hours.
~Network Engineering

Phone Switch Maintenance

Dec 27 and Dec 28, 2023, at 12:01 AM we will be performing maintenance on our phone switch. No voice service interruptions are expected as a result of this maintenance. Access to commportal.sonic.net and to voice mail will be impacted for a few seconds during the maintenance window. The window for this maintenance is 5 hours each night.
~Network Engineering

Sonic Holiday Schedule

Sonic Support, Billing, and Sales will be closing early on 12/24 at 5pm, and will be closed on 12/25. We return to normal operating hours on 12/26 at 8:00am.

Have a happy holiday!

System Maintenance

UPDATE: Maintenance complete

Tonight at 10pm we will be performing software updates on several backend systems, including IMAP/POP3 servers. We don’t anticipate any downtime.

-SOC