Wed Jan 21 09:18:16 PST 2004 — Widespread SBC DSL outage in Santa Rosa area. SBC-ASI is currently working on the issue but there is no ETR at this time. We will keep you updated as we receive more information. -Matt and John K.
Update: SBC-ASI reports that service has been restored. -Matt and John K.
Fri Jan 16 12:02:45 PST 2004 — Web Stats and Bandwidth Usage Reports: We’ve corrected the immediate problem that caused web stats to be ‘stuck’ for some users and are working towards correcting the root cause. We also corrected a bug in the reporting and accounting of stats from the secure server. Additionally, with the upgrade and migration to a our new dedicated RealMedia server, we are now including RealMedia bandwidth usage in our generalized bandwidth accounting. At this time, the Webalizer reports for RealMedia usage, are not running automatically; this should be corrected shortly. -Kelsey and Kevan
Fri Jan 16 03:13:08 PST 2004 — Circuit outage. The transport circuit between our Santa Rosa HQ and Equinix in San Jose is currently down. The vendor has been notified and is looking into the issue. -Nathan
Fri Jan 16 03:14:24 PST 2004 — Update: It’s back up. We’ll continue to monitor the link for problems. -Nathan
Fri Jan 16 13:56:43 PST 2004 — Another brief web server outage. We continue to investigate the cause — this is a web cluster that has been relatively stable for years. -Scott and Russ
Thu Jan 15 11:02:13 PST 2004 — Vastly Increased Mirrors: We’ve put a new mirror server online available to users on our networks via ftp.sonic.net/mirrors/. It now contains the full Linux Kernel tree, FreeBSD and Debian ISOs, Redhat and Fedora trees, as well as a number of other useful packages. Happy Downloading! -Nathan and Kelsey
Update: We’ve updated the ACLs on the ftp servers to allow access to the mirrors from all of our IP space. -Kelsey
Thu Jan 15 19:29:31 PST 2004 — Brief web service outage. We experienced a problem with our web server cluster this evening. During the brief (5 minute) time of the outage web services were not available. Operations restored service and are investigating the cause. -Sonic.net Operations
Wed Jan 14 21:15:56 PST 2004 — IPv6 Tunnel Outage. A misconfiguration on the system which provides customer IPv6 tunnels caused it to lose connectivity to the IPv4 Internet. The configuration has been repaired and the tunneling system is operating normally. -Nathan
Wed Jan 14 09:14:18 PST 2004 — Graton Rooftop Outage. A switch serving Graton Rooftop customers has failed. We are working with an on-site tech to resolve the issue. -Matt
Tue Jan 13 20:01:48 PST 2004 — Stockton area DSL services degraded. Our upstream Internet transit provider for our Stockton facility is having routing issues. There is currently no estimated time to repair. DSL customers in that area are experiencing increased latency (high ping times). -John, Nathan and Kelsey
Update Tue Jan 13 20:37:34 PST 2004 — Our provider reports the problem fixed, and we confirm that. -Sonic NOC
Mon Jan 12 06:15:50 PST 2004 — Focal router problems: The router at Focal in San Francisco is currently down. All dialup numbers ending in 9606, 9811 and 1001 are returning authentication failures. An employee is currently en-route to investigate the issue and should arrive in approximately 45 minutes.
As always, alternate dialup numbers are available. To locate a dialup in your area, visit:
-Nathan and John
Mon Jan 12 08:11:32 PST 2004 — Update: Service is restored.