Fri Jan 9 08:21:00 PST 2004 — Graton Rooftop Outage. A router serving Graton Rooftop customers has failed. A replacement is being prepared. ETR is about 30 minutes. -Matt

Fri Jan 9 08:32:50 PST 2004 — Correction – This issue is in Graton, not Occidental.

Wed Jan 7 08:53:44 PST 2004 — Web server issue. One of our web servers stopped serving requests for a few minutes this morning. This caused some intermittent unavailability of some web pages. The issue has been resolved. -Matt and Geoff

Tue Jan 6 17:27:36 PST 2004 — Router maintenance Wednesday morning. We are doing a board swap at the direction of Cisco in the router at Focal between 5 and 6 AM Wednesday 1/7/04 to correct ongoing problems. The outage should be 15 minutes or less and should only be noticeable as a couple of brief interruptions on some routes. -John, Zeke and Nathan

Update — Besides the interruptions mentioned, there will also be an outage for customers using the Focal dialup numbers while the router is out of service. Other dialup numbers will be unaffected. -John and Eli

Update: Wed Jan 7 05:19:40 PST 2004 — Preparations are taking longer than expected. The actual outage time will now be closer to 6:30. -John and Zeke

Mon Jan 5 12:46:04 PST 2004 — Linux Kernel Upgrades: We are in the process of upgrade all of our Linux kernels to the latest stable release in order to fix a potential local exploit. All customer accessible servers except for our shell server have already been upgraded. Bolt.sonic.net will be upgraded in a few minutes. -Kelsey

Mon Jan 5 17:57:01 PST 2004 — Media server change done. We completed the migration to the new media server for Streaming RealMedia. This was a transparent migration, so if you notice any issues with streaming content of your website, please let our support department know. -Kevan

Wed Dec 31 11:41:14 PST 2003 — Web Server Logs: One of our webservers log rotation broke on the 26th. This lead to some problems running web stats and the replication of logs and stats for three days. Web logs and stats should be processed correctly tonight. -Kevan, Nathan and Kelsey

Wed Dec 31 16:07:53 PST 2003 — Media server change postponed. The switch to the new streaming media server has been postponed until Monday the 5th of January. This should be a transparent change for customers serving streaming media from their Sonic.net hosted web sites, and will not affect any other customers. -Kevan

Mon Dec 29 10:08:26 PST 2003 — Occidental Rooftop Network outage. Around 9:45am today the Occidental-area Rooftop Wireless network went offline. We are currently investigating the cause. No ETR available at this time, but this outage only affects customers with Rooftop Wireless in the Occidental area. – Bryan and John

Update: Outage was caused by a weather-related power outage. Service should be available again, power infrastructure permitting. – Bryan and John

Fri Dec 26 12:27:07 PST 2003 — Mail Server Upgrades: We’ve turned up a pair of new mail servers this morning to handle outbound email sent to mail.sonic.net. The servers are dual Xeons with 3-Ware SATA RAID using Western Digital Raptors. These boxes are blazing fast and will increase the reliability and performance of our outbound email flows. The two old servers will be taken offline next week, once their queued mail has been delivered or expired. -Kelsey and Nathan

Fri Dec 26 09:13:41 PST 2003 — Broadlink outage in Sector 3. All Broadlink Wireless connections served by the Barham Tower on Sector 3 are down this morning. Sonic.net Technical Support is coordinating with Broadlink Staff regarding this problem. There is no ETR at this time. – John and Eli

Update: Upon further review, it appears that this is not a sector-wide problem. A Broadlink monitoring tool issued information that appeared to be authoritative but was in fact errant. Customers on Sector 3 that are experiencing any connectivity issues are being handled as individual cases now. – John and Tim