Tue Jul 22 16:15:45 PDT 2003 — More router maintenance: Between 01:00 and 03:00 tomorrow morning we will be rebooting more of our Cisco routers in response to the exploits. While each router is being reloaded, customers may notice degraded performance and brief loss of connectivity. -Network Operations

Sat Jul 19 12:07:16 PDT 2003 — Power outages in Graton. PG&E is doing work on power facilities in the Graton and Sebastopol area affecting Rooftop Wireless customers in Graton. The outage is expected to last until 5pm today. -Matt

Fri Jul 18 16:52:32 PDT 2003 — Cisco router maintenance: due to the recently publicized vulnerability in all Cisco routing equipment, Sonic.net is scheduling reboots of most of our equipment on Thur. 7/24/03 at 0000-0600. If the exploits for this become widespread, we may reboot earlier.

Tue Jul 15 15:27:22 PDT 2003 — Delayed E-Mail: Mail from sonic accounts to sonic accounts was delayed this afternoon. The problem has been corrected and the backlogged mail is being delivered. We apologize for any inconvenience the delay has caused. -Russ

Mon Jul 14 09:47:47 PDT 2003 — Sonic.net office phones are temporarily down. We are currently experiencing problems with our office and technical support phone lines. We expect to have the problem resolved soon and we apologize for the inconvenience! Our dial-up services are not affected by this outage and all of our other systems and services are working normally. Technical support can always be reached via email to support@sonic.net. -Sonic.net Support

UPDATE: Our office phone services have been restored.

Mon Jul 7 12:46:06 PDT 2003 — Supernews maintenance: Supernews, one of our Usenet news providers, is performing maintenance tasks today and supernews.sonic.net will therefore be temporarily inaccessible. Sonic.net maintains three separate news servers; if you are unable to reach supernews.sonic.net please try altnews.sonic.net or news.sonic.net. -Sonic.net Support

Mon Jul 7 10:47:14 PDT 2003 — Switch Reboot: The pair of Cisco L3 switches that provide networking services to some of our servers just crashed in unison. Downtime for affected services (outbound mail, shell, internal DNS, and SQL) was under a few minutes. We are working to determine a more stable IOS release for these switches now. -Kelsey, and Nathan

Thu Jul 3 09:17:18 PDT 2003 — Outbound mail to Comcast issues. Comcast has incorrectly blocked mail from one of our outbound mail servers. The result of this is that some mail to Comcast addresses is being refused. We are in contact with Comcast and will have this resolved as quickly as possible. -Sonic.net Support

Wed Jul 2 23:10:25 PDT 2003 — Shell.sonic.net back online: The shell server is back online. The problem: a kernel panic, for which the system shut down as a safety measure. We have booted the latest kernel. No other services but shell were affected. -Scott, Kelsey, and Nathan

Wed Jul 2 22:18:56 PDT 2003 — Shell.sonic.net is offline: We are en route and have an ETR of approximately 30 minutes. -Kelsey, Nathan and Scott.