Thu Jul 24 13:34:04 PDT 2003 — SSL down for hardware replacement. We are currently replacing some hardware in our SSL server. We expect it to be back up shortly. -Kelsey and John

Update: SSL is back online running on spare hardware. -Kelsey

Wed Jul 23 21:46:14 PDT 2003 — SSL server issue. Our SSL server has stopped responding to HTTPS requests. We are currently working on the problem and expect to return it to service shortly.

Update: SSL has been fixed. Webmail was unavailable during the time it was offline. -Matt

Wed Jul 23 20:29:55 PDT 2003 — Fast busies on 707-522-1001. We are returning fast busy signals on our 707-522-1001 dial-up number. We are currently investigating the problem. Meanwhile, alternate dial-up numbers are available at:

www.sonic.net/cgi-bin/pops.pl

Update: We have rebooted the offending dial-up equipment and the problems have cleared. -Matt and Russ

Wed Jul 23 16:05:02 PDT 2003 — Night Operations: Between 01:00 and 0:300 tomorrow morning we are continuing our router maintenance. Again, customers may notice degraded performance and brief loss of connectivity as the routers are reloaded onto new code. -Network Operations

Tue Jul 22 16:15:45 PDT 2003 — More router maintenance: Between 01:00 and 03:00 tomorrow morning we will be rebooting more of our Cisco routers in response to the exploits. While each router is being reloaded, customers may notice degraded performance and brief loss of connectivity. -Network Operations

Sat Jul 19 12:07:16 PDT 2003 — Power outages in Graton. PG&E is doing work on power facilities in the Graton and Sebastopol area affecting Rooftop Wireless customers in Graton. The outage is expected to last until 5pm today. -Matt

Fri Jul 18 16:52:32 PDT 2003 — Cisco router maintenance: due to the recently publicized vulnerability in all Cisco routing equipment, Sonic.net is scheduling reboots of most of our equipment on Thur. 7/24/03 at 0000-0600. If the exploits for this become widespread, we may reboot earlier.

Tue Jul 15 15:27:22 PDT 2003 — Delayed E-Mail: Mail from sonic accounts to sonic accounts was delayed this afternoon. The problem has been corrected and the backlogged mail is being delivered. We apologize for any inconvenience the delay has caused. -Russ

Mon Jul 14 09:47:47 PDT 2003 — Sonic.net office phones are temporarily down. We are currently experiencing problems with our office and technical support phone lines. We expect to have the problem resolved soon and we apologize for the inconvenience! Our dial-up services are not affected by this outage and all of our other systems and services are working normally. Technical support can always be reached via email to support@sonic.net. -Sonic.net Support

UPDATE: Our office phone services have been restored.

Mon Jul 7 12:46:06 PDT 2003 — Supernews maintenance: Supernews, one of our Usenet news providers, is performing maintenance tasks today and supernews.sonic.net will therefore be temporarily inaccessible. Sonic.net maintains three separate news servers; if you are unable to reach supernews.sonic.net please try altnews.sonic.net or news.sonic.net. -Sonic.net Support