Mon May 5 14:26:14 PDT 2003 — Customer MySQL server upgrade: We are going to replace our existing customer MySQL server with a new server tonight. The new server will be running a new OS and the standard MySQL version 4 distribution. This new MySQL server offers a number of new features over the old v3 server and should offer marginally increased performance. We do not anticipate that any MySQL customers will encounter any issues after this upgrade but encourage everyone to check their applications for problems tomorrow morning. -Kelsey

Fri May 2 11:21:58 PDT 2003 — Link errors to San Jose resolved. Our vendor discovered the congested link that was causing problems and our performance problems have been resolved. We continue to monitor this link. -Scott, Nathan, Matt and John.

Fri May 2 09:22:02 PDT 2003 — Link errors to San Jose. Our 100 megabit fiber link to San Jose is experiencing errors (again). We are again working with our vendor to resolve the issue. The problem results in poor performance while connecting to destinations outside of our network. -Scott, Nathan, and Matt K.

Fri May 2 00:16:20 PDT 2003 — We experienced another parity error on the line card that had issues last Tuesday. We are swapping the VIP out with a spare that we have on site. This may cause a few minutes of sluggish network performance while we are performing the swap. -Kelsey, Nathan and Zeke.

Thu May 1 10:28:38 PDT 2003 — We are seeing ~1-3% packet loss on our circuit that connects our pop in San Jose to our Santa Rosa Headquarters. The loss is resulting in poor performance to some network destinations. We are currently working with our vendor to resolve the trouble. -Kelsey, Nathan, John and Matt.

Thu May 1 17:06:01 PDT 2003 — Network Maintenance: Tonight, shortly after Midnight, we will be doing coordinated maintenance with a number of our colo customers. At this time we will also be cleaning up some of our own network patching. We do not anticipate any noticeable service interruptions. -Kelsey, Nathan, Zeke, Zach, Jared and Kevan.

Tue Apr 29 11:09:57 PDT 2003 — We have reenabled SMTPAUTH on mail.sonic.net. If you are having trouble that you believe is related to SMTPAUTH and need assistance, please do not hesitate to call Tech Support. Local Tech Support numbers can be found at www.sonic.net/support/focal/. -Kelsey and Eli

Tue Apr 29 21:28:53 PDT 2003 — Router line card reboot. A parity error caused a line card in one of our border routers to reboot. This resulted in sluggish connectivity for about 3 minutes. We are monitoring the router closely tonight and are investigating what caused the error. -Matt and Nathan

Tue Apr 29 19:24:52 PDT 2003 — altnews.sonic.net, one of the three news servers that we provide for our customers, was offline for the past few hours. The provider that we contract with to provide this service reports that a failed system disk was the cause of the trouble and that service has just been restored. news.sonic.net and supernews.sonic.net were available during this time. -Kelsey

Fri Apr 25 17:18:10 PDT 2003 — Due to unforeseen incompatibilities and bugs with older Netscape mail clients we are turning off SMTPAUTH support for the weekend. We will be turning SMTPAUTH back on on Tuesday morning. We recommend that users of Netscape 4.8 and earlier versions either upgrade to the latest version of Netscape (7.x) or switch to another email client, like Outlook Express or Eudora, both of which are capable of importing settings and mail from Netscape Mail. It is possible to fix SMTPAUTH in Netscape Mail, the fix for which is given below.

The latest versions of Netscape are available at www.netscape.com/browsers

Eudora is available at www.eudora.com/email

Instructions for editing Netscape’s preferences will be available here shortly: www.sonic.net/support/netscape_prefs.shtml

-Kelsey, Nathan, Russ, Chris, Eli and all of Technical Support.