Sonic Support will be closing early for Christmas Eve and be closed Christmas Day. On 12/24 our operating hours for Technical Support will be from 8am – 5pm. On 12/25 we will be closed. We will resume regular operations on 12/26 at 8am.

We all here at Sonic wish you a happy holiday!

Update 12:48AM: This maintenance has been completed.

Update2: This has been re-scheduled for tomorrow again, starting at 11:59PM.

Update: This maintenance has been cancelled.

Thursday, December 16th, starting at 11:59PM, we will be performing intrusive maintenance affecting a subset of Sonic Business Fiber services in the Rohnert Park business parks. Expected downtime within the maintenance window is approximately 30 minutes. The maintenance window is 4 hours.

-Network Engineering

Update 1:34AM: This maintenance has been completed.

Thursday, December 9th, starting at 11:59PM, we will be performing intrusive maintenance affecting a subset of Sonic Business Fiber services in the Rohnert Park business parks. Expected downtime within the maintenance window is approximately 30 minutes. The maintenance window is 2 hours.

-Network Engineering

Update: Maintenance complete 1053 PM PST.

Tonight beginning at 10PM PST we will be applying updates to our customer VPN.  Downtime to affected services should be very brief, and we expect to complete the maintenance within 1 hour.

Update 12/09/21 2:00AM: This maintenance is now complete.

Update – Wednesday, 12/8/2021, starting at 11:59 PM

Wednesday, 12/8/2021, starting at 12:00 AM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Santa Cruz, Scotts Valley, Moss Beach, Santa Clara and Palo Alto. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 2 hours.

-Network Engineering

Update: Maintenance complete.

Tonight beginning at 10 PM PST we will be performing maintenance on our customer shell server.  We expect the downtime to be very brief and the maintenance should be completed within 1 hour.

Update: Maintenance complete

Update: This maintenance has been rescheduled for November 30 (today) at 10 PM.

Tonight beginning at 10PM PST we will be applying upgrades to our customer VPN system.  Most clients will reconnect automatically and require no user interaction, and we expect the service downtime to be minimal.

Hello Sonic Customers!

We at Sonic hope you have a safe and relaxing holiday! Sonic Support will have modified hours for 11/25/2021. We will have our phone, sms(text messaging) and email support will be open between the hours of 8am-5pm.

Happy Gobble Gobble Day!

-Sonic Management.

Update 11/24/21 12:30AM: This maintenance is now complete.

Tomorrow night (11/23/21), starting at 11:59 PM, a small subset of customers in the Sebastopol area will experience a brief service interruption while we perform maintenance. The maintenance window will be 2 hours.

– Network Engineering