Tue May 8 12:57:04 PDT 2001 — PacBell DSL equipment price reduction. Save $55 now on your DSL modem when you sign up for PacBell DSL. Formerly $253, the equipment price for new PacBell DSL service is now $198. More information and sign up at:

www.sonic.net/sales/dsl/pacbell/

Tue May 8 14:35:27 PDT 2001 — We’ve added a link to our newly updated web based email interface to the home page. Look for the new “Web Mail” link in the navigation section of our home page. The web mail package can be used when you’re not at your usual PC and don’t want to make complex changes to configure an email client. It’s also got a set of powerful contact management and mailbox management features. Usenet news groups and scheduling are also included, and you can upload contact databases from other client software.

To shortcut directly to the web email login, you can use the URL:

www.sonic.net/mail/

For any questions about the web based email software, please read and post to the news:sonic.help.twig newsgroup. -Nathan and Dane

Sun May 6 03:21:58 PDT 2001 — Night Operations: Update. We ran into a few problems tonight. First, we had to postpone the updates to sonic.sonic.net until next week due to unexpected problems with some software licenses. Second, the replacement MSM failed in the switch the same way that the original one did. This indicates that the troubleshooting that we had done with our vendor incorrectly identified the cause of the failures. The switch was off-line for around 5 minutes while we restored it’s configuration. -Kelsey and Scott.

Fri May 4 16:59:10 PDT 2001 — Night Operations scheduled for Sunday May 6th a 1:00am. We will be working on our core administrative server, sonic.sonic.net, in order to prepare for some pending updates to our DNS servers. Normal network operations should not be affected by any of the work that we do on sonic. We will be also replacing the bad MSM in the ExtremNetworks BlackDiamond 6808 switch with a new MSM. Once the new MSM in installed and synced with the primary we will reboot the switch, an operation which only takes about 120 seconds. If the reboot fails we are already well versed in restoring the BlackDiamond’s configuration and will have the switch back online with the current MSM in less than 10 minutes. -The Ops Team.

Thu May 3 10:54:40 PDT 2001 — The night operations went well, the maximum down time was approximately 1 minute while the routing tables converged. -Steve and Scott.

Tue May 1 13:23:22 PDT 2001 — Night Operations scheduled for Thursday May 3 at 2:00am. We will be moving a few PtP T1 circuits off of one channelized T3 to another. This will cause a temporary outage of service in the Sebastopol and Napa areas and also for users dialing into our PacWest pop (numbers ending with 0174). In the case of a prolonged outage you can dialup up via our Focal pop. To find a backup Focal number please see our pop finder at www.sonic.net/cgi-bin/pops.pl Thanks. -Steve

Update: PacBell has moved the scheduled time for this event to 1:00am -Steve and Scott

Wed Apr 25 09:32:11 PDT 2001 — buzz.sonic.net, one of our mail servers had its internal clock set incorrectly. You may have received some e-mail that was dated 3/13/1997. The clock has been set and it working now. Sorry for any problems this may have caused. -Steve

Wed Apr 25 01:44:46 PDT 2001 — Night Operations Complete. We identified that the secondary MSM in the Extreme switch appears to have failed and may have been the source of the unexpected downtime. We also reworked the switches configuration to make sure that there are no errors and that it should function properly. While the switch was being worked on our entire network was down. The blackout lasted about 20 minutes. It should be noted that once we have migrated to our dual-switch redundant core network, that outages like this will have minimal effect on our network. -Scott and Kelsey

Tue Apr 24 10:33:03 PDT 2001 — Night Operations: At approximately 1:00 AM Wednesday morning we will be taking Ape, the switch that failed last week, offline to finish restoring all of it’s functionality. The total downtime should be around 10 minutes but may take longer if we run into trouble. -Kelsey and Scott.

Tue Apr 24 14:24:57 PDT 2001 — Our Redback DSL router locked up and we are in the process of rebooting it now, this will mean about 5 to 10 minutes of down time for our DSL customers. -Steve and Kelsey

Update: The SMS crashed during normal operational procedures. We were able to capture the ‘core dump’ and will be sending it off to RedBack Networks for analysis. This outage affected all of our PacBell DSL, Broadlink DSL and FRATM customers. Total downtime didn’t exceed 10 minutes. If your circuit is still down in a few minutes, reboot your CPE and, if that doesn’t resolve the problem, give support a call. -Kelsey