Our Redback DSL router locked up and we are…

Tue Apr 24 14:24:57 PDT 2001 — Our Redback DSL router locked up and we are in the process of rebooting it now, this will mean about 5 to 10 minutes of down time for our DSL customers. -Steve and Kelsey

Update: The SMS crashed during normal operational procedures. We were able to capture the ‘core dump’ and will be sending it off to RedBack Networks for analysis. This outage affected all of our PacBell DSL, Broadlink DSL and FRATM customers. Total downtime didn’t exceed 10 minutes. If your circuit is still down in a few minutes, reboot your CPE and, if that doesn’t resolve the problem, give support a call. -Kelsey

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