Thu Jan 11 15:59:37 PST 2001 — We’ve been informed that PG&E and the ISO may have problems meeting utility demand late this afternoon and early this evening, and that there may be rolling blackouts. In anticipation of this, we’ve got a generator on it’s way here as part of our disaster recovery plan, and we expect to be running on diesel power in the next hour or two. We’ve got quite a lot of battery capacity, and an automatic transfer switch for the generator, so we don’t expect any service interruption. -Dane and Eli

Tue Jan 9 12:01:27 PST 2001 — A configuration error caused the SMS to reload its configuration. There was only a few minutes of downtime during which all DSL and some T1 customers lost connectivity. -Kelsey and Eli

Tue Jan 9 14:56:52 PST 2001 — Thursday, January 11th, at 11:59 p.m. BroadLink Communications will be doing scheduled maintenance that will affect service in Sonoma County. Downtime is expected to be approximately one hour. We apologize for any inconvenience this may cause. If you experience degraded service levels outside of this time frame please contact BroadLink support staff by emailing us at support@broadlink.com

Mon Jan 8 17:34:44 PST 2001 — We’re currently seeing some impact on our backbone connections, and we’re working to balance load. The T3 to UUNet is running a bit hot on the inbound, and the C&W link is running at less than 40% utilization. We’ve attempted to balance the load out a bit for better performance, but BGP just doesn’t give enough granularity to cure this trouble. We’re talking with UUNet right now about bumping the link speed up a bit to handle the load. -Dane and Scott

Fri Jan 5 11:20:31 PST 2001 — Our Redback SMS 1800, which terminates all DSL on our network just crashed. It’s back online now and DSL subscribers are currently rebinding now. We’re not sure why it crashed but we have a debugging dump which we’ll send to Redback for analysis. -Kelsey, Kevan and Chris.

Fri Jan 5 13:48:07 PST 2001 — The T1 providing service to our San Rafael pop (415-492-9867) was down for a short period of time. After rebooting the CSU/DSU the circuit is back up. -Steve

Fri Dec 29 11:37:09 PST 2000 — Update on Napa dialup issue. PacBell re-seated the switch module in the Napa CO in turn our Napa main pop is back up and running. – Steve

Fri Dec 29 11:18:55 PST 2000 — We’re having ongoing problems this morning with our primary authentication server. About 20% of the time, it’s failing to authenticate customer logins. This affects dialup, mail and shell access, as well as web based member tools. We are working to reduce the workload on the primary server in an attempt to resolve this problem, but haven’t had much luck. This issue has been slowly building for a couple weeks, and is quite a bit worse today.

Kelsey, Eli, Steve and Russ are working to bring online two new authentication servers that have been in the works for some time. The two new machines will be much, much faster then the current configuration, and will be load balanced by the Alteon L4 switches for full redundancy. We’re hoping to wrap this up late this afternoon, but the final deployment may end up happening this weekend due to testing overhead.

If you have authentication failures, please do simply try again. We’re sorry for the inconvenience this causes! If you find that after multiple attempts, you still cannot access the service, please contact support ASAP at 707-547-3400 and them know. -Dane

Fri Dec 29 09:46:16 PST 2000 — PacBell reports a switch module has gone down in the Napa CO, this is causing our main Napa dialup number to return busy signals. PacBell has assured me that this is getting top priority and should be fixed shortly. Meanwhile we do have redundant dialup access for Napa. You can find an alternate dialup number by by checking our pop finder tool at www.sonic.net/cgi-bin/pops.pl or by calling tech support at 707-547-3400. – Steve

Fri Dec 29 08:39:43 PST 2000 — One of our radius servers was failing to authenticate mail requests this morning. After a quick restart it started working again. – Steve