Thursday, December 14th, at 11:59 p.m.,…

Wed Dec 13 10:00:47 PST 2000 — Thursday, December 14th, at 11:59 p.m., BroadLink Communications will be performing scheduled maintenance on the head end router at Sonic. net. Customers being served by our Sonoma County towers will experience downtime of approximately sixty minutes. We apologize for any inconvenience this may cause. If you experience degraded service levels outside this time frame please email Broadlink at support@broadlink.com -Broadlink

SSL Server problems.

Thu Dec 7 10:13:04 PST 2000 — SSL Server problems. The machine started having problems early this morning, and the issue was not detected until we opened up the phones this morning. The lack of Pager notification is a bug in our Paging software, and this has been corrected. — Kelsey, Eli, Chris

Pacific Bell DSL service expansion.

Wed Dec 6 20:06:22 PST 2000 — Pacific Bell DSL service expansion. Sonic.net is now offering PacBell DSL service to much more of Santa Rosa through “Project Pronto” remote terminals (RTs) which extend the reach of DSL far beyond the two Santa Rosa PacBell switching offices. If you live in Santa Rosa, and were previously told that your location was out of range for DSL, please place a new order and we’ll check for current availability!

Sonic.net is currently offering a rebate for six months of free Internet service for customer switching to PacBell DSL. The DSL line cost from Pacific Bell in partnership with Sonic.net is $37.00/mo. For all the details, and to order, see www.sonic.net/sales/dsl/pacbell/. Note that this product, promotion, price point and Sonic.net service cannot be ordered from Pacific Bell – you must order directly from Sonic.net!

This initial remote terminal deployment greatly expands DSL coverage in Santa Rosa, but there is more to come! Currently, about eight new remote terminals are online, and there are a total of about twenty planned for Santa Rosa. We’ll be re-testing customer phone numbers as the deployment proceeds, and will work to proactivly inform customers as availability expands.

Broadlink Maintenance.

Wed Dec 6 18:00:08 PST 2000 — Broadlink Maintenance. Saturday, December 9th, between the hours of 9 a.m. and 1 p.m., BroadLink Communications will be replacing antennas at the Rincon Valley tower site. Customers being served by this tower may experience intermittent connectivity while equipment is exchanged and adjusted. We apologize for any inconvenience this may cause. Should you experience degraded service levels outside of this time frame, please email support@broadlink.com for assistance.

The maintenance window was successful, and…

Tue Nov 28 15:08:10 PST 2000 — The maintenance window was successful, and also much shorter than expected. PacBell DSL and Broadlink customers were back in service within a couple of minutes, and we are pleased with the outcome. – Eli, Kelsey, Chris, Matt, and Tom!

EMERGENCY DOWNTIME- This afternoon we will be

Tue Nov 28 14:11:05 PST 2000 — EMERGENCY DOWNTIME- This afternoon we will be taking our Redback Router offline briefly to replace a failing component. Estimated downtime is 10 to 15 minutes. During this period all Pacbell DSL and Broadlink Wireless connections will be unresponsive. We apologize for this unscheduled downtime. Normally we would perform a maintenance task like this in the early morning, but circumstances dictate that it has to happen right away. Thank you for your patience! – Eli, Kelsey, Chris, and Tom from Redback

A Denial of Service attack made it necessary…

Sat Nov 25 20:45:40 PST 2000 — A Denial of Service attack made it necessary to reboot one of our core network switches. This would have been noticed by customers as slow/no connectivity to both internal servers and the Internet. The source of the attack is under investigation. – Eli, Kelsey