Update 12:52AM: This maintenance is now complete.

Thursday morning (8/19/21) at 2 AM we will be performing intrusive system maintenance on a small subset of Fusion Fiber customers in the San Francisco area. Data and voice services will be interrupted briefly. The maintenance window is 3 hours.

~Network Engineering

Update 12:41AM: This maintenance is now complete.

Update:This is still scheduled for tonight.

Wednesday, August 18th, starting at 11:59PM, we will be performing intrusive maintenance affecting a subset of Sonic Business Fiber services in the Santa Rosa business parks. Expected downtime within the maintenance window is approximately 15 minutes. The maintenance window is 2 hours.

-Network Engineering

Update 12:52AM: This maintenance is now complete.

Monday, August 16th, starting at 11:59PM, we will be performing intrusive maintenance on core routers serving our Los Angeles network. This will involve approximately 15 minutes of downtime for our Fiber DIA SSE customers. The maintenance window is 2 hours.

-Network Engineering

Update: Maintenance complete.

Tonight beginning at 10PM PST we will be applying upgrades to various systems including our VPN servers.  Any service unavailability should be very brief and we expect to complete the upgrades within 2 hours.

Update 12:23am: This maintenance is now complete.

Update:This is still scheduled for tonight.

Monday, August 9th, starting at 11:59PM, we will be performing intrusive maintenance affecting a subset of Sonic Business Fiber services in the Santa Rosa Northpoint business park and in our Colo. Expected downtime within the maintenance window is approximately 15 minutes. The maintenance window is 2 hours.

-Network Engineering

Update – Maintenance was completed successfully

Update – Date Correction – Friday, 8/6/21, starting at 2:00 AM

Wednesday, 8/6/21, starting at 2:00 AM, we will be performing intrusive maintenance affecting Fusion and FlexLink copper customers in Moraga, Hercules, San Ramon, San Rafael and Tiburon. Expected down time within the maintenance window is approximately 30 min. The maintenance window is 2 hours.

-Network Engineering

Update: Maintenance complete.

Tonight beginning at 10PM PST we will be performing some maintenance on our shared web hosting cluster.  We do not anticipate any disruption to hosting services during this operation, and we expect to complete the work within 2 hours.

Update: This work concluded at 3:30 A.M with all post-checks completing successfully.

Update: This work has been postponed to 7/29/21 @ 2 A.M.

Tomorrow morning (7/28/21) at 2 A.M we will be performing routine system maintenance on a small subset of Fusion Fiber customers in the San Francisco and Berkeley areas. Data and voice services will be interrupted briefly. The maintenance window is 3 hours.

~Network Engineering

Update: maintenance complete.

Tonight beginning at 10pm we will be applying upgrades across multiple systems including our shell server cluster.  Any downtime to effected systems should be very brief, and we expect to complete the maintenance within 2 hours.