Update: maintenance complete.
Tonight beginning at 10pm we will be applying upgrades across multiple systems including our shell server cluster. Any downtime to effected systems should be very brief, and we expect to complete the maintenance within 2 hours.
My Sonic-leased modem has shown flashing red lights for broadband 1 and 2 since 8 a.m. or so this morning. I have tried unplugging and restarting the modem
This systems maintenance should not have effected the connectivity of your modem and it would be a good idea to give us a ring here at 855-394-0100. We’ll want to troubleshoot a bit with you and get your service up and running again.