Thu Feb 18 15:57:13 PST 1999 — Another update – the phone company has found and fixed the trouble. They were in the process today of turning on new capacity and mis-routed the traffic on some dialup numbers to the wrong equipment. They’ve shut down these new trunks to fix the trouble, and are working on correcting the routing so that they can turn them back on in the correct location. -Dane

Thu Feb 18 15:18:13 PST 1999 — Update on the previous issue – this is not currently affecting 100% of the xxx-0174 numbers, just some of them. Again, the phone company is working quickly to find and resolve this issue. -Dane

Thu Feb 18 15:06:33 PST 1999 — One of our phone companies has incorrectly changed the routing of calls. The result: calls to the ‘0174’ numbers are being completed on another ISP’s gear. We are aggressively pursuing this problem; we don’t expect the condition to last more than a few more minutes. -Scott & Dane

Wed Feb 17 10:41:26 PST 1999 — Yesterday’s test of the Apache server caused some problems with web sites — mostly, due to .htaccess files that are not compatible with Apache’s new .htaccess format. If you have a multihomed web site that uses .htaccess files, please visit news:sonic.help.www for information on compatibility notes, as well as help with migration issues with the new server. Thanks! -Scott

Tue Feb 16 16:59:03 PST 1999 — We’ve modified the telnet issue file so that it warns users about the risk of using telnet versus SSH – we recommend users switch to SSH where possible. -Dane

Sat Feb 13 05:40:00 PST 1999 — Our database server, Timber, now sports a shiny-new RAID-5 disk subsystem. It has been online for over a day — so far, no problems. Thank you for your patience during this upgrade. -Scott

Sat Feb 13 17:30:08 PST 1999 — Sonic.net will be closed on Monday the 15th of February. Technical support is available on Saturday and Sunday from 9am to 9pm, and will reopen on Tuesday at 9am. Have a nice holiday weekend! -Dane

Thu Feb 11 20:14:05 PST 1999 — Our new RAID-5 disk system is ready for service in our mysql server (Timber). Since initialization would take far longer than we expected (12 hours!), we pulled the RAID out and initialized it in another computer. Starting at 1am tomorrow (Friday) morning, we’ll be moving databases on Timber to the new hardware RAID system, as well as performing miscellaneous maintenance on the system. Timber should be back in action by 5am. -Scott

Wed Feb 10 04:41:21 PST 1999 — Timber, the mysql server, is still down for maintenance as we move from software RAID to hardware RAID. The Mylex controller is currently initializing the RAID5 pack; I estimate it will complete prior to 6:30am. Sorry about the delay! -Scott

Tue Feb 9 09:54:58 PST 1999 — We’ve completed the emergency maintenance on the T3, and things are humming right along. Latency and packet loss are both back to normal levels, and we’re quite pleased. There was a configuration problem with the way that the SMDS circuit was engineered, and PacBell had to build up a new circuit which we’ve transitioned to. The engineering folks I worked with mumbled something about half versus full duplex, but the point is that it’s fixed, and fast again! -Dane